With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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AI Call Center Software Built to Run Your Whole Phone Operation
5.0
ON G2
Retell AI runs inbound support, outbound sales, and everything between on one platform, deployed by your engineers or ours, with sub-second latency on every call and no separate tool for each direction.
Confiada por mais de 3.000 empresas que realizam mais de 30 milhões de chamadas por mês.
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How It Works
Launch your AI call center in four steps, whichever direction the calls go.
Build the agent
Choose your path: build with Retell's API and SDK if you have engineers, or work with our team for a white-glove buildout. Either way, configure routing, escalation, and outbound campaign logic against one knowledge base that covers your whole operation, not just one queue.
Test against real call scenarios
Run the agent against real inbound and outbound scenarios, a support call, a cold dial, an objection, an after-hours request, before it touches a live line. Each run scores accuracy and flags where it guesses instead of checking the knowledge base.
Connect your lines and go live
Connect your existing lines through SIP trunking for inbound, and upload your list for outbound campaigns, all on the same agent and the same CRM context. Go live on one queue or one list, confirm resolution and connect rates, then expand across the rest of the call center.
Monitor and retrain
Every call, inbound or outbound, is transcribed, scored, and dispositioned automatically. Track resolution rate, connect rate, transfer rate, and sentiment in one dashboard instead of two, and retrain the agent from the calls it fumbles.
Use Cases
What one AI call center platform replaces
Answer inbound support without a queue
The agent answers every inbound call on the first ring, resolves routine requests, billing, order status, account access, from a synced knowledge base, and hands off with full context when a human is genuinely needed.
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Run outbound sales and follow-up at scale
The same platform dials your list, delivers the pitch, handles objections, and books meetings, so inbound and outbound stop being two separate tools with two separate vendors.
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Replace IVR with a conversation
Callers describe what they need instead of pressing through a menu tree. The agent reads intent and routes instantly, or resolves the request itself without a transfer.
Schedule, remind, and follow up by phone
Appointments, renewals, payment reminders, and no-show recovery all run as outbound campaigns from the same agent that answers your inbound line.
Cover after-hours and overflow
Nights, weekends, and volume spikes get the same resolution quality as a staffed floor at 2pm, without adding headcount for the peak.
Deploy your way, API or white-glove
Engineering teams build directly on Retell's API and connect their own telephony. Ops and CX leaders get a dedicated implementation team, compliance review included, and a live agent without writing a line of code.
Feito para contact centers, não para demos
A Retell é a plataforma de voz com IA sobre a qual os contact centers corporativos operam
A Retell permite criar, testar e implantar agentes telefônicos de IA que lidam com volume real de chamadas, para que sua equipe dedique o tempo às conversas que precisam de uma pessoa.
Feature
Why call centers choose Retell AI over a single-purpose tool
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- Hubspot
- Twilio
- Vonage
- Go High Level
- n8n
- Zapier
- Salesforce
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Zapier
- Salesforce
- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
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- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
US$ 0 para começar.
US$ 0,07–US$ 0,31 por minuto – Pague apenas pelo que usar.
60 minutos de acesso gratuito.
20 chamadas simultâneas.
10 Bases de Conhecimento Gratuitas.
Enterprise Plan
Para empresas com grandes volumes, requisitos de dados ou implantação, ou necessidades de suporte.
Serviço exclusivo e personalizado para o seu caso de uso.
Suporte premium com equipes dedicadas de engenheiros de soluções.
Preços personalizados e chamadas simultâneas com base nas suas necessidades
FAQ
Frequently asked questions.
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