May 27, 2026
Agent Versioning 2.0, Granular Multilingual, Custom Voicemail, Voice Orb, and more
Another monthly roundup of platform updates. Here's what's new and why it matters:
Ship changes without breaking what's live. Create multiple drafts, track who changed what, and manage releases with environment tags like staging and production. Each environment carries its own default variables, so you can test safely before pushing live, without rebinding phone numbers or disrupting traffic.
→ Multiple drafts and parallel workstreams
→ Version history and change tracking
→ Merge changes between versions
→ Staging and production environment tags
→ Environment-specific test variables
→ One-click promotion to production
One workflow now handles drafting, testing, and releasing agents at scale.
→ Docs
No more choosing a single language or settling for a generic multilingual model. Hand-pick exactly the languages your audience speaks, and every call responds in the caller's language automatically.
→ Multi-select languages by region or group
→ Automatic language detection on every call
→ No menus, no "press 1 for English"
One agent now meets every caller in their own language, automatically.
→ Docs
More people are screening calls. Your agents should know how to handle it. When iOS or Android call screening answers first, your agent can automatically detect the screening flow and deliver a predefined message designed to get through.
A small change that can make a big difference for outbound performance.
→ Docs
Handle voicemail the way you want, every time. Customize how each agent detects voicemail and decides what to do next.
→ Hang up automatically
→ Leave a pre-recorded message
→ Generate a personalized message on the fly
No extra workflows, no custom routing. Smarter voicemail handling, built in.
→ Docs
Share your agent with anyone in seconds. Generate a shareable link, send it to a teammate, stakeholder, or customer, and they can start talking to your agent immediately.
→ No test environment
→ No setup
→ No scheduling a demo just to hear how it works
Anyone can experience your agent the moment they open the link.
→ Docs
Terms of Service & Privacy Policy Update
We've updated our Terms of Service and Privacy Policy, and added two new sub-processors. These changes take effect on June 1, 2026.
We've made these updates to keep our terms clear, reflect how the platform works today, and stay current with evolving regulations. Review the full documents below:
→ Terms of Service
→ Privacy Policy
We've also added two new sub-processors — Soniox (speech-to-text) and Ironclad (contract management) — to our infrastructure registry. No action is required; view the full list at our Trust Center.
No action is required to continue using Retell AI. Your continued use of the Services on or after June 1, 2026 means you accept the updated terms.
