Retell AI brings phone automation to industries like healthcare, finance, logistics, and more, handling high call volumes with empathy, speed, and precision using AI IVR.
By combining large language models with real-time voice technology, Retell’s AI IVR understands caller intent, routes inquiries intelligently, and delivers human-like responses 24/7.
* better than IVR.
Conversational AI IVR can detect caller intent and dynamically route to departments (or escalate) without rigid menus.
Use AI-based IVR logic to transfer to the correct contact (CRM owner, region, tier) rather than fixed queues.
When escalation is needed, perform a warm transfer with full context, carrying conversation history and CRM data.
Your AI agent can press digits or navigate legacy IVR trees automatically to fetch relevant context.
Use AI IVR logic to retrieve data from external systems (CRM, ticketing, billing) mid-call and pass insights on.
This “navigation through IVR” allows your AI to integrate with old systems while acting as a bridge.
Schedule appointments, send reminders, confirm bookings, and manage cancellations, all via AI IVR logic.
Implement smart notifications and status updates via call, SMS, or email based on conversation flow.
Collect prescreening information or surveys conversationally before routing to humans.
We built conversational AI IVR capabilities to adapt to varied industry needs, replacing outdated phone menus with AI-based IVR flows that feel natural and intuitive.
Generate instant transcripts and concise summaries pushed directly to your CRM, improving compliance, training, and reporting.
Plug into Salesforce, HubSpot, or custom databases and telephony stacks. With IVR with conversational AI, integrations are contextual and reduce manual work.
Define tone, language, and behavior for each use case, whether formal for finance or empathetic for healthcare, making it easy to replace IVR with AI that feels on-brand.
Never miss a call, even off hours, using A IVR agents that answer, route, and assist instantly with high accuracy.
Built on advanced LLM + speech models, your AI-based IVR understands intent, handles interruptions, and delivers human-like responses.
Design branching logic, context retention, and escalation rules. Whether you need to replace IVR with AI for basic routing or implement a full IVR with conversational AI, Retell adapts to your workflows.
Retell AI integrates with your existing ecosystem.
Our conversational AI IVR connects to Salesforce, HubSpot, Zendesk, and custom databases, synchronizing call transcripts, customer details, and actions in real time. For telephony, Retell plugs into SIP, PSTN, and WebRTC providers, allowing you to replace IVR with AI without costly migrations.
Retell AI’s IVR technology adapts to the unique challenges of every industry, delivering efficient and scalable phone automation. With conversational AI IVR, you can replace outdated systems with human-like interactions tailored to your vertical.
Healthcare
Automate appointment scheduling, reminders, intake, and follow-ups with a secure AI-based IVR that supports HIPAA compliance. Patients get a frictionless experience, and staff save hours every week.
Financial Services
Handle account inquiries, balance checks, transfers, and fraud alerts using IVR with conversational AI that authenticates customers and reduces wait times without sacrificing security.
Insurance
Logistics
Home Services
Debt Collection
Retail & Consumer
Support orders, returns, and FAQs with an AI IVR system that gives customers instant answers and streamlined self-service options.
Travel & Hospitality
Manage reservations, cancellations, and guest requests efficiently through an AI IVR solution that delivers fast, human-like support 24/7.
Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.
$0 to start.
For companies with large volumes, data or deployment requirements, or support needs.
All account has a 60-minutes ($10) free trial.
Revolutionize your call operation with Retell.
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