AI IVR for Smart Call Management

Retell AI automates phone calls for healthcare, finance, logistics, and other industries using AI IVR to handle high volumes, understand caller intent, route calls, and respond accurately 24/7.

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How it works

Streamline Your Operations With AI IVR

* better than IVR.

Call Routing

Route to the Right Team With Instant Transfer

Intent Detection with Conversational AI IVR

Conversational AI IVR can detect caller intent and dynamically route to departments (or escalate) without rigid menus.

Dynamic AI-Based IVR Routing

Use AI-based IVR logic to transfer to the correct contact (CRM owner, region, tier) rather than fixed queues.

Warm Transfer with Context

When escalation is needed, perform a warm transfer with full context, carrying conversation history and CRM data.

Check Call Transfer Feature

Handle IVR

Agent Navigates Legacy IVR Flows

Automated Navigation of Traditional IVR Menus

Your AI agent can press digits or navigate legacy IVR trees automatically to fetch relevant context.

Real-Time Data Retrieval With AI IVR

Use AI IVR logic to retrieve data from external systems (CRM, ticketing, billing) mid-call and pass insights on.

Bridge Between Old IVR and Conversational AI

This “navigation through IVR” allows your AI to integrate with old systems while acting as a bridge.

Check Navigate IVR Feature

Scheduling & Notifications

Automate Support Tasks & Notifications

AI IVR for Scheduling & Booking

Schedule appointments, send reminders, confirm bookings, and manage cancellations, all via AI IVR logic.

Smart Notifications & Proactive Updates

Implement smart notifications and status updates via call, SMS, or email based on conversation flow.

Surveys & Prescreening Automation

Collect prescreening information or surveys conversationally before routing to humans.

Check Appointment Booking Feature

Tailored AI IVR Phone Tech for Your Industry

We built conversational AI IVR capabilities to adapt to varied industry needs, replacing outdated phone menus with AI-based IVR flows that feel natural and intuitive.

Real-Time Transcription & Summarization

Generate instant transcripts and concise summaries pushed directly to your CRM, improving compliance, training, and reporting.

Seamless CRM & Tool Integrations

Plug into Salesforce, HubSpot, or custom databases and telephony stacks. With IVR with conversational AI, integrations are contextual and reduce manual work.

Custom Voice Personas

Define tone, language, and behavior for each use case, whether formal for finance or empathetic for healthcare, making it easy to replace IVR with AI that feels on-brand.

24/7 Call Handling

Never miss a call, even off hours, using A IVR agents that answer, route, and assist instantly with high accuracy.

Natural, Human-Like Conversations

Built on advanced LLM + speech models, your AI-based IVR understands intent, handles interruptions, and delivers human-like responses.

Flexible Flows & Smart Routing

Design branching logic, context retention, and escalation rules. Whether you need to replace IVR with AI for basic routing or implement a full IVR with conversational AI, Retell adapts to your workflows.

Industries Using AI IVR

Retell AI’s IVR technology adapts to the unique challenges of every industry, delivering efficient and scalable phone automation. With conversational AI IVR, you can replace outdated systems with human-like interactions tailored to your vertical.

Healthcare

Automate appointment scheduling, reminders, intake, and follow-ups with a secure AI-based IVR that supports HIPAA compliance. Patients get a frictionless experience, and staff save hours every week.

Financial Services

Handle account inquiries, balance checks, transfers, and fraud alerts using IVR with conversational AI that authenticates customers and reduces wait times without sacrificing security.

Insurance

Streamline claims, policy updates, and quote generation through conversational AI IVR flows that capture details naturally and pass them directly to your CRM or claims system.