Data as of 02/2025

Retell VS Air AI: Pricing, Features & Value Compared

Looking for the best alternative to Air AI?
Retell AI offers more than just a call agent. It's a complete infrastructure for businesses that need reliable, scalable, and human-like conversations at lower costs.
From global calling to enterprise-grade security and flexible plans, Retell is built for teams that can't afford fragile flows or unpredictable expenses.
For organizations that want performance, compliance, and long-term value, Retell AI is the smarter alternative to Air AI.

Features

The Smarter Alternative to Air AI

What is Air AI?

Air AI positions itself as an AI voice agent platform designed to handle outbound and inbound calls with a focus on simplicity.

Their pitch emphasizes natural-sounding voices and quick setup for customer interactions. However, Air AI largely focuses on surface-level automation without the enterprise-ready features or transparent pricing structure that high-volume teams need.

Many businesses find its offerings appealing for early pilots but limited when moving into compliance-sensitive or large-scale use cases.

Retell AI: Built for Scale and Reliability

By contrast, Retell AI was designed for mission-critical industries where conversation quality directly impacts revenue.

Healthcare providers, financial services, logistics networks, and customer support teams rely on Retell to automate thousands of calls daily while maintaining clarity, speed, and security.

Retell continuously integrates the latest LLMs, such as OpenAI’s GPT models and Anthropic’s Claude, so conversations are always powered by cutting-edge intelligence rather than locked to a single model.

Call Flows with Real-Time Data Capture

With Retell, agents can reliably capture details like account IDs, names, or budgets mid-call and reuse them later.

This ensures calls remain structured and accurate without depending on fragile memory. Air AI does not provide an equivalent feature, leaving users with less control over complex flows.

Insights Through Post-Call Analysis

Every conversation in Retell becomes a source of actionable insight.

Teams get structured outcomes, summaries, sentiment scoring, and next-step recommendations automatically. This empowers CX leaders to make data-driven improvements. Air AI’s reporting is more limited, offering basic transcripts without the same level of depth.

Flexible Integrations and Telephony Infrastructure

Retell supports SIP trunking, verified phone numbers, and  branded caller ID to increase answer rates and reduce spam flags.

It also enables knowledge base integration, so agents can pull precise information mid-conversation. Air AI, while functional for straightforward calls, lacks these deeper infrastructure and customization options.

Superior Call Handling & Functionality

Air.ai  lacks key enterprise features like warm transfers, simulation testing,  and multilingual support, limiting its effectiveness. Retell AI supports  seamless transitions, over 19 languages, and robust testing tools to  enhance agent performance.

Retell
Air AI
Drag & Drop
Low-no code capabilities
No code capabilities
Preset Functions
Supported
Supported
LLM Model & Intelligence
Supported
Unknown
Custom LLM
Supported
Not Supported
Custom Telephony
Supported
Not Supported
Warm Transfer
Supported
Not Supported
Multilingual
Supported
Not Supported
Branded Call
Supported
Not Supported
Post Call Analysis
Supported
Not Supported
Simulation Testing
Supported
Not Supported
Batch Calling
Supported
Not Supported
Latency
Sub-second
Sub-second
IVR & DTMF Support
Sub-second
Not Supported
Features

Retell AI vs Air AI Pricing Comparison

Efficiency from the First Call

Retell AI’s pricing starts at just $0.07 per minute, with transparent rates across all plans. Air AI does not publish clear per-minute costs, often leaving enterprise teams negotiating opaque deals that can quickly escalate at scale. For organizations handling thousands of calls, Retell’s predictable structure means substantial savings.

Lower Phone Number and Global Calling Costs

Retell numbers cost only $2 per month, compared to Air AI’s higher bundled fees. For toll-free numbers, Retell charges just $5 per month, and global businesses can expand seamlessly with international calling in 14 countries included out of the box. Air AI does not offer the same cost-effective reach, often requiring add-ons or third-party setups.

Higher Answer Rates with Verified Numbers

Spam flags kill answer rates. Retell solves this with Verified Numbers, boosting deliverability and ensuring more customers pick up. Air AI does not currently offer a comparable solution, exposing businesses to lower engagement rates.

Scalability Without Hidden Limits

Air.ai  does not disclose rate limits or uptime, raising reliability concerns. Retell AI ensures 99.99% uptime, no rate limits, and seamless  proprietary and external integrations to support high-volume AI call  operations.

Retell
Air AI
Base Price
$0.07/min
Unknown
Phone Number
$2.00/month
-
Toll Phone Number
$5.00/month
-
Speech to Text
Included
-
Extra Knowledge Base Slots
Included
-
Concurrency Add-on
Included
-
Enterprise-Grade

Security, Scalability, & Reliability

Enterprise-Grade Standards from Day One

Retell AI ships with HIPAA, SOC 2, and GDPR compliance, plus 99.99% uptime SLAs.

These protections are included by default rather than gated behind enterprise-only tiers. Air AI provides general assurances around reliability but lacks the same level of third-party certifications.

Protecting Sensitive Data with PII Redaction

With automatic redaction of personal data (names, addresses, PINs, and more) from transcripts and recordings, Retell ensures sensitive information never leaks. Air AI does not advertise comparable protections, raising risks for compliance-sensitive industries.

Role-Based Access for Teams

Admins can assign granular permissions inside Retell, protecting sensitive billing and call data while still giving developers the freedom to build. Air AI’s collaboration tools are more limited, often relying on account-wide permissions that lack enterprise flexibility.

Why Retell AI is the Clear Alternative to Air AI

While Air AI may work for basic pilots and small-scale experiments, it falls short for organizations that demand predictable pricing, robust compliance, and advanced automation features.

Retell AI delivers everything mid-market and enterprise teams need: transparent cost savings, smarter workflows, higher deliverability, and enterprise-grade security.

For businesses ready to scale customer conversations without compromise, Retell AI is the clear alternative to Air AI.

Retell
Air AI
Compliance
HIPAA, SOC2Type 1&2, GDPR
Unknown
Rate limit
Not Limit
Unknown
Uptime to date
99.99%
Unknown
Onboarding
Ready to deploy with intuitive setup
Unknown
PII Redaction
Automatic redaction of names, addresses, DOBs, passwords, and PINs
Unknown

How Retell AI Outperforms the Competition

Retell AI consistently proves to be the smarter alternative, offering flexible plans, advanced compliance, higher reliability, and built-in innovations that others simply don't match.

While Bland struggles with basic automation, Vapi adds usage fees, and Synthflow limits flexibility, Retell combines it all into one powerful solution. From smarter integrations to post-call analytics, Retell is the trusted choice for growing enterprises.

“Retell AI is loaded with features that can fulfill our case and it's pretty easy to integrate.”

Neeraj Sharma, Head of Engineering at AccioJob

70%

Reduction in false-positive assessments

2<

Days spent integrating Retell AI

Acciojob - Retell AI Case study
Reviews

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F.A.Q

Questions & answers

Explore how AI voice agents work, Retell AI integrates with your business, and our AI call platform meets your needs.

How do I create an AI Voice Agent with Retell AI?
What is the pricing for Retell AI?
Can I connect the agent to my existing phone number?
What resources does my company need to use Retell AI?
Can Retell AI Handle Multiple Calls at Once?
Can Retell AI handle voicemail detection?
More questions? Visit our docs

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