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Retail
How Retell AI Became Boatzon’s Top Performing “Employee”
How it works
Streamline Your Operations With AI Calls
* better than IVR.
Call Routing
Route to the Right Team With Instant Transfer
Dynamic Routing to different Departments
Automatically connect callers to the right team based on intent, priority, or availability.
Smart Routing to Assigned Contacts
Seamlessly route AI calls to a customer’s designated contact using dynamic variables (CRM owner, region, plan tier) instead of fixed queues or extensions.
Warm Transfer to a Human Agent with Context
Ensure smooth handovers by transferring calls from the AI caller to human agents with full conversation history and relevant CRM details.
Handle IVR
AI Agent Navigates IVR To Retrieve Information
Press Digits to navigate any IVR
Seamlessly press digits and navigate to the correct department.
Retrieve Information From External Systems
Gather essential details directly from your systems (CRM, billing, ticketing, EHR, logistics) during the AI call and pass context to agents.
Scheduling & Notifications
Reliable and Efficient AI Phone Agent for Customer Support
Seamless Booking & Scheduling
Schedule and manage appointments and reservations with automated confirmations and calendar sync.
Smart Notifications & Reminders
Keep customers informed and ensure smooth check-ins with automated reminders and updates.
Prescreening & Surveys
Ensure smooth handovers by transferring calls to human agents with full conversation history from the AI caller.
