AI Answering Service That Integrates With Your Business Stack

With Retell’s AI answering service, your business gets intelligent, 24/7 call handling that feels human, scales instantly, and integrates seamlessly with your workflow.

From healthcare to financial services, Retell ensures every caller is greeted, supported, and routed with empathy and accuracy.

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Value

How it Works

01
Build
Utilize the voice AI API to create custom voice agents, from AI voice answering service flows to chatbots. Retell makes it easy to design a fully branded AI voice caller.
02
Test
Perform comprehensive agent testing with built-in LLM features to ensure every call scenario is answered. From edge cases to natural interruptions, our agents handle real-world conversations.
03
Deploy
Easily deploy your agents for AI phone answering services, web chat, and outbound campaigns, including cold calling and lead qualification.
04
Monitor
Artificial Intelligence tracks performance across every channel, all visible in one dashboard. With real-time insights, you can always optimize your AI answering service.
How it works

Streamline Your Operations With AI Calls

* better than IVR.

Call Routing

Route to the Right Team With Instant Transfer

Dynamic Routing to different Departments

Automatically connect callers through our phone answering service to the right team based on intent, priority, or availability.

Smart Routing to Assigned Contacts

Seamlessly direct conversations using our AI call answering service to a customer’s designated contact with dynamic variables (CRM owner, region, plan tier), avoiding static queues or extensions.

Warm Transfer to a Human Agent with Context

Guarantee smooth handovers by transferring calls from the answering service to human agents, complete with full conversation history. This hybrid model combines automation with empathy, ensuring the best possible customer experience.

Check Call Transfer Feature
Handle IVR

AI Agent Navigates IVR To Retrieve Information

Press Digits to navigate any IVR

Instead of forcing customers through frustrating menus, Retell’s AI phone answering service interacts directly with IVR systems, pressing digits and moving callers to the right department in seconds.

Retrieve Information From External Systems

Our AI doesn’t just transfer calls, it can pull critical details from external platforms like CRMs, billing tools, EHRs, and logistics software. This means when a human agent takes over, they get the full context instantly.

Seamless Caller Experience

By combining natural conversation with automation, Retell’s AI voice answering service eliminates dead ends, reduces wait times, and ensures every caller feels supported from the first interaction.

Check Navigate IVR Feature
Scheduling & Notifications

Reliable and Efficient AI Phone Agent for Customer Support

Intelligent Notifications & Reminders

Our answering service sends timely reminders, updates, and check-in alerts, keeping customers informed while reducing no-shows.

Pre-Screening & Caller Insights

Before escalating, our AI can collect key details and context, then pass them to human agents. This ensures handovers are smooth and efficient, supported by full conversation history.

Customer Feedback & Surveys

Built-in survey flows let your AI voice answering service capture valuable insights post-call, helping your team measure satisfaction and continuously improve.

Check Appointment Booking Feature

AI Answering Service Built for Every Industry

Retell’s AI answering service is designed to adapt to the unique requirements of sectors like healthcare, finance, logistics, and beyond, delivering automation that feels natural and scales with your business.

Real-Time Transcription & Summarization

Every conversation is instantly transcribed and summarized, giving teams accurate notes for follow-ups, compliance, and CRM syncing.

Seamless CRM & Tool Integrations

Our AI call answering service plugs directly into tools like Salesforce, HubSpot, and custom industry software, ensuring smooth workflows and centralized data.

Custom Voice Personas

With Retell, your AI voice answering service matches your brand identity, whether you need a professional tone for finance or a warm, approachable style for home services.

24/7 Call Handling

Never miss a call again. Our AI phone answering service works around the clock, routing inquiries, answering questions, and escalating only when needed.

Natural, Human-Like Conversations

Agents interpret intent, nuance, and tone, delivering fluid, human-like conversations that elevate customer satisfaction.

Flexible Flows & Smart Routing

Design advanced call flows with intelligent branching, appointment scheduling, and tiered support. Perfect for businesses seeking a reliable AI answering service for business.

Integrations

Connect Retell to Your Tech Stack

Retell integrates with the tools you already use. Whether it’s CRMs like Salesforce and HubSpot, telephony systems, or automation platforms, our AI answering service for business connects effortlessly.
This ensures every call is logged, tracked, and enriched with context inside your existing workflows.

Industries Using Our AI Answering Service

Retell’s AI answering service is flexible enough to support businesses of every size, across multiple industries. From critical healthcare interactions to everyday service bookings, our technology adapts to your needs.

Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Get Started
F.A.Q

Questions & answers

All account has a 60-minutes ($10) free trial.

What is an AI Answering Service?
How fast can we go live with Retell?
Can we customize AI voice agents for different teams?
Is the service reliable and secure?
What happens if the AI doesn’t understand a caller?
Can Retell integrate with my existing systems?
Will this replace my receptionists or call center team?
More questions? Visit our docs

Time to hire your AI call center.

Revolutionize your call operation with Retell.