Streamline Your Operations With AI Calls
* better than IVR.
Route to the Right Team With Instant Transfer
Automatically connect callers through our phone answering service to the right team based on intent, priority, or availability.
Seamlessly direct conversations using our AI call answering service to a customer’s designated contact with dynamic variables (CRM owner, region, plan tier), avoiding static queues or extensions.
Guarantee smooth handovers by transferring calls from the answering service to human agents, complete with full conversation history. This hybrid model combines automation with empathy, ensuring the best possible customer experience.
AI Agent Navigates IVR To Retrieve Information
Instead of forcing customers through frustrating menus, Retell’s AI phone answering service interacts directly with IVR systems, pressing digits and moving callers to the right department in seconds.
Our AI doesn’t just transfer calls, it can pull critical details from external platforms like CRMs, billing tools, EHRs, and logistics software. This means when a human agent takes over, they get the full context instantly.
By combining natural conversation with automation, Retell’s AI voice answering service eliminates dead ends, reduces wait times, and ensures every caller feels supported from the first interaction.
Reliable and Efficient AI Phone Agent for Customer Support
Our answering service sends timely reminders, updates, and check-in alerts, keeping customers informed while reducing no-shows.
Before escalating, our AI can collect key details and context, then pass them to human agents. This ensures handovers are smooth and efficient, supported by full conversation history.
Built-in survey flows let your AI voice answering service capture valuable insights post-call, helping your team measure satisfaction and continuously improve.
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