5/5 in G2

AI Phone Agents for Healthcare

Streamline customer calls with Retell AI’s fast, context-rich, and personalized AI-powered call transfer options—built with HIPAA compliant AI to ensure patient data security.

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Patient Frontdesk

Healthcare Back Office

Patient Management

Provider Management

Patient Frontdesk

Healthcare Back Office

Patient Management

Reviews

See what customers say about us

Better than IVR

Experience a smarter, more intuitive AI solution that outperforms traditional IVR systems.

Delivers a customer experience indistinguishable from a human conversation

Deliver natural, engaging conversations that feel just like speaking with a real human.

Effortless Transition to Human Agents

When needed, customers can smoothly connect to live agents without frustration.

“Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human. ”

Jonathan Adly

Senior Engineer, GiftHealth

"Retell AI became our first point of contact for free users, significantly relieving our customer service workload"

Aneesh Kulkarni

Product Manager at Doxy.me

"We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent."

Saurabh Sodhani

SVP of Digital Transformation, Everise

"As we’ve explored ways to drive greater efficiency in our business over the past 18 to 24 months, leveraging AI technologies has become a key part of that strategy. By doing so, we’re able to reduce the cost of acquiring new customers, and at the same time, maintain, or even lower, the cost of retaining and servicing them throughout their lifecycle with us."

Brian Barker

Product Manager，Matic

"Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls."

Dominic Quirk

CEO, Sunshine Loans

How it works

Enhance patient service
and offload tasks with AI phone agents.

* better than IVR.

Call Routing

Seamless Routing To The Right Department

Dynamic Routing to different Departments

Automatically connect callers to the appropriate department based on their needs.

Smart Routing to Assigned Contacts

Seamlessly route calls to a user’s designated contact, such as their primary doctor, using dynamic variables instead of fixed department numbers.

Warm Transfer to a Human Agent with Context

Ensure smooth handovers by transferring calls to human agents with full conversation history.

Check Call Transfer Feature

Handle IVR

AI Agent Navigates IVR to Retrieve Clinic Information

Press Digits to navigate to right department

Seamlessly press digits and navigate to the correct department.

Retrieve Information from Pharmacy/Clinic

Gather essential details directly from clinic or pharmacy systems.

Check Navigate IVR Feature

Patient Management

Reliable and Efficient AI Agent for Patient Support – including HIPAA-compliant for appointment reminders

Seamless Appointment Booking

Effortlessly schedule and manage patient appointments with automated call handling.

Smart Notifications & Check-ins

Keep patients informed with reminders and updates, while leveraging HIPAA compliant AI note taking to automatically log call details and update records securely.

Prescreening & Surveys

Ensure smooth handovers by transferring calls to human agents with full conversation history.

Check Appointment Booking Feature

Integrations

Integrate with Your EHR

Seamless AI automation for patient scheduling, management, and provider coordination—powered by HIPAA compliant AI to protect sensitive data across every interaction.

Don't have developer resources?

Find a certified partner to help.

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Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks, while replacing outdated workflows with modern HIPAA compliant AI tools.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

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Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

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F.A.Q

Questions & answers

All account has a 60-minutes ($10) free trial.

AI Phone Agents for Healthcare