Overview

Designed for Efficiency,  
Built for Trust

Retell's AI handles both cold and warm call transfers to fit any customer interaction. Whether speed or context is key, agents stay informed, and callers stay confident.

Cold Transfer

What it does

Instantly transfers calls to a live agent without added context.

How it Helps

Keeps things fast and efficient for low-complexity requests.

When to Use

Ideal for quick redirects, overflow routing, or after-hours escalation.

Key Points

Lightning-fast handoff

No pre-call briefing

Minimal system resources

Ideal for large call volumes

Warm Transfer

What it does

Transfers the caller with a contextual briefing to the next agent.

How it Helps

Builds trust and reduces repetition by keeping the next agent informed.

When to Use

Perfect for high-touch service, escalations, or critical handoffs.

Key Points

Contextual call introduction

Personalized handoff builds rapport

Reduces customer frustration

Increases first-contact resolution

Overview

Designed for Efficiency,  
Built for Trust

Retell's AI handles both cold and warm call transfers to fit any customer interaction. Whether speed or context is key, agents stay informed, and callers stay confident.

Add the Call
Transfer Function

Connect Retell’s call transfer API to your existing voice flow or telephony setup. With just a few lines of code, your AI agent gains the ability to redirect calls to human agents or other departments seamlessly—keeping your infrastructure intact while improving the caller’s experience from the very first handoff.

60 minutes free trial

Define Routing Logic & Experience

60 minutes free trial

Try Thie Feature

Test, Refine
& Launch

Simulate real scenarios to ensure your call transfer logic performs perfectly. Adjust parameters, preview transitions, and verify response latency before launch. Once ready, deploy instantly and monitor performance through your Retell dashboard to keep every transfer fast, contextual, and reliable.

60 minutes free trial

Use Cases

Proven Impact Across  
Industries

Explore All Use Cases

Matic Insurance

Matic routes high-value leads via warm transfers, increasing trust and improving conversion rates.

Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human.

Jonathan Adly

Senior Engineer, GiftHealth

GiftHealth

Cold transfers helped GiftHealth scale support without sacrificing speed or quality.

Retell enabled us to streamline 60% of calls with zero agent involvement.

Jonathan Adly

Senior Engineer, GiftHealth

Matic Insurance

Matic routes high-value leads via warm transfers, increasing trust and improving conversion rates.

Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human.

Jonathan Adly

Senior Engineer, GiftHealth

Integrations

Seamless 
Integrations with Your
Tech Stack

View All Integrations

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Hubspot
Twillio
Vonage
Go High Level
8n8

Learn More

Discover More
Features

Explore how Retell AI can transform every part of your call operations. See the full range of capabilities designed for smarter automation, better efficiency, and enhanced customer experience.

View All Product Features

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Depth Comparison to Find the Right Alternative

Retell vs Thoughtly

Smarter, Scalable AI Voice Agents for Business

Retell Feature

Make Every Call Recognizable with Branded Call ID

Stand out and build trust with Retell AI’s branded caller ID feature. Display your business name on outbound calls to boost credibility and increase answer rates.

TRY FOR FREE

CONTACT SALES

Benfits

What are the benefits to use branded call id?

Increase Customer Confidence

Branded calls reassure recipients that they’re hearing from a trusted source.

Boost Answer Rates

Customers are more likely to pick up calls when they recognize the caller.

Cost-Effective Outreach

At $0.10/min, scale your productivity without breaking the bank.

Simple Setup

Easily apply for branded caller ID through the Retell AI dashboard.

Enhance Caller Trust

Display your business name on T-Mobile, AT&T, and Verizon networks.

Scalable Infrastructure

Handle hundreds of calls at once with Retell AI’s advanced platform.

How it works

How to Setup Our Branded Caller ID

Purchase a phone Number

From the Retell AI dashboard, select and purchase a phone number.

Look for the Advanced Add-Ons section, and click "Branded Call" to begin your application.

Try for free

60 minutes free trial

Submit Your Application

Complete your business profile by entering details such as your company name and the display name you want to show on T-Mobile, AT&T, and Verizon.

Submit your application—approval typically takes 1–2 weeks.

Try for free

60 minutes free trial

Start Making Branded Calls

Once your application is approved, you can begin making outbound calls with your brand name displayed. It’s that simple to boost trust and recognition with every call.

Try for free

60 minutes free trial

F.A.Q