AI Call Center: Human-Like Voice Agents, Available 24/7

Retell AI delivers the future of AI call center solutions, enabling sectors like healthcare, finance, logistics, and more to automate high-volume interactions with empathy, speed, and precision.

Powered by large language models and real-time voice technology, our AI call center agents interpret intent, manage interruptions, and deliver natural, human-sounding conversations around the clock.

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How it works

Streamline Operations With an Intelligent AI Call Center

* better than IVR.

Call Routing

Route to the Right Team With Instant Transfer

Call Center Agents That Guide Conversations

Conversational AI call center technology eliminates rigid menus by detecting intent in real time. Instead of forcing customers through outdated IVR paths, calls are guided to the correct department.

Dynamic AI Call Transfers

Say goodbye to static queues. With AI call center software, every call can be routed instantly to the right account manager, regional team, or service tier, adapting in real time to caller needs.

Context-Preserved Warm Transfers

When escalation is required, our AI call center agents pass along the full conversation history plus CRM data, ensuring smooth handoffs for both sales and support interactions.

Check Call Transfer Feature

Handle IVR

Bridge Legacy Systems With Modern AI Calls

Automated IVR Navigation

Our AI-based call center can interact with outdated systems by pressing digits and extracting key details without a human on the line.

Real-Time Data Retrieval

Billing records, CRM updates, or ticket history can be fetched mid-conversation, keeping every AI for call center interaction accurate and context-driven.

Seamless Integration Layer

Modernize your stack without losing compatibility. Our platform bridges old IVR flows with AI call center technology, giving you flexibility while upgrading performance.

Check Navigate IVR Feature

Scheduling & Notifications

Automate Tasks and Notifications With AI

AI Call Center Appointment Scheduling

Go beyond transfers: automatically book, confirm, or cancel appointments, send reminders, and keep calendars up to date.

Proactive Updates & Smart Notifications

Deliver real-time notifications via voice, SMS, or email, reducing no-shows and ensuring a frictionless customer journey.

Surveys & Caller Pre-Screening

Collect data with automated surveys or qualification questions before reaching a human. This shortens calls and boosts efficiency for sales and support teams.

Check Appointment Booking Feature

Tailored AI Call Center Solutions for Every Industry

Our conversational AI call center software adapts across sectors, replacing outdated phone menus with natural, intuitive call flows that scale to your business needs. From healthcare to finance and logistics, Retell makes it simple to modernize operations with AI-based call center technology.

Real-Time Transcription & Summaries

Capture every interaction instantly. Generate searchable transcripts and concise summaries that sync directly into your CRM, streamlining compliance, reporting, and sales coaching.

CRM & System Integrations

Connect Retell to Salesforce, HubSpot, or any custom database. With AI for call center operations, integration happens in real time, reducing manual data entry and giving agents full context during calls.

Custom Voice Personas

Shape tone, language, and style for each campaign. Whether you need a professional voice for finance or a warm persona for healthcare, our AI call center agents adapt to match your brand identity and customer expectations.

24/7 Call Handling

Never miss a lead again. Our AI call center solutions manage inbound and outbound calls day and night, routing leads, answering FAQs, and escalating issues when needed.

Natural, Human-Like Conversations

Built on advanced LLMs and voice models, Retell agents detect intent, handle interruptions, and respond with empathy, making AI call center technology indistinguishable from human interaction.

Flexible Flows & Smart Routing

Design rules, fallback paths, and escalation logic tailored to your workflows. Whether you need simple routing or full-scale automation, our AI-based call center platform adapts to your operations.

Industries Using AI Call Center Solutions

Retell AI adapts to the unique needs of every vertical, delivering efficient AI call center software that feels natural to customers. Instead of outdated phone menus, businesses benefit from conversational flows that support both service and sales outreach.

Healthcare

Automate appointment scheduling, reminders, intake, and follow-ups with a secure platform. Our HIPAA-compliant AI call center agents give patients a smoother experience.

Financial Services

Manage balance checks, transfers, and fraud alerts with intelligent AI call center technology that authenticates customers instantly.

Insurance

Streamline claims, policy updates, and quotes with natural, voice-driven AI call center solutions. All captured data is logged directly into your CRM, improving customer satisfaction.

Logistics

Enable real-time shipment tracking, reroute deliveries, and send proactive notifications. With AI for call center operations, logistics teams can scale support and reduce the burden of manual calls.

Home Services

Handle 24/7 bookings, dispatch, and customer inquiries effortlessly. Conversational AI call center software ensures faster responses, while your team focuses on the jobs that matter most.

Debt Collection

Automate reminders, payment confirmations, and reconciliations through empathetic and compliant AI-based call center conversations. Maintain consistency while managing sensitive interactions securely.

Retail & Consumer

Support orders, returns, and FAQs with an AI call center that automates customer interactions, reduces wait times, and delivers consistent, human-like service.

Travel & Hospitality

Manage reservations, cancellations, and guest requests through an AI call center that provides seamless 24/7 support and enhances the guest experience.

Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

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Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

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F.A.Q

Questions & answers

All account has a 60-minutes ($10) free trial.