August 24, 2026
Retell Workflows, Brex top 25, and more
Retell Workflows has launched, Retell has been recognized as a top-25 startup, plus other recent platform updates and events.
Say hello to Retell Workflows, a native orchestration for all of your voice agent's work, including everything that needs to happen before a call connects and after it ends.
→ Integration library: connect Slack, Google Drive, Salesforce, and more directly in your Retell dashboard.
→ Tool store: discover and add integrations and capabilities.
→ Preset functions: eliminate the need to define common actions and make AI behavior more predictable.
Streamline your operations with easier connections.
→ Transfer handling is more reliable: ASR phrase splits no longer break transfer confirmation, and failed transfer/agent-swap paths are no longer silently dropped.
→ Transcription and SMS usability improved: transcription defaults to call IDs, SMS replay was fixed, and multimedia links render correctly in transcripts.
→ Agent and analytics workflows improved: Copilot can create agent draft versions, and call dashboards can filter by transfer agent.
→ GPT-5.6 and GPT Realtime 2.1: both of OpenAI's newest models, including a low-latency realtime option, are live in the agent builder.
→ iOS and Google call screening: screened calls were being misread as voicemail, so agents hung up or left a message. They now recognize the live pickup and stay in the conversation.
→ Spanish transcription: Soniox's high-accuracy Spanish speech recognition now covers every call.
→ Duplicate actions fixed: agents could fire the same tool call twice in one response, like confirming a booking. Each action now fires once per call.
