Confirming the caller’s phone number, email address, and clearly speaking out dollar amounts are essential best practices when designing AI-driven phone conversations. These elements should always be explicitly prompted within your flows.Unlike humans, AI models don’t automatically infer the need to read out or repeat important information unless instructed to do so.
If you don’t include specific prompts for actions like confirming contact details or stating prices clearly, the AI may skip them, or worse, attempt to read them in a way that’s unnatural, robotic, or hard to understand — especially with numbers, emails, or currency.To avoid these issues and ensure a smooth, human-like experience, we recommend following the prompt structuring tips in our internal guide. Download the full prompt guideline created by our in-house Forward Deploy Engineer.
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