We're thrilled to share some exciting new features and updates on the platform. Here’s what’s new:

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AI QA Analyst

AI QA automatically reviews your calls and provides crucial feedback 24/7.

With AI QA, you can:

→ Surfaces patterns in your calls: Find and fix systematic issues without getting stuck on one-off bad calls.
→ Track Resolution rates across every call: Transfer rate, disconnect reasons, repeat contact patterns — by agent, call type, time period.
→ Catch what humans can't: Hallucination rate, sentiment shifts, tool accuracy — measured automatically across every call.

First 100 minutes of analysis is free.

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Alerting

With Alerting you can set triggers that alert you the moment something goes wrong with your agents.

Alerting lets you:

→ Know when an agent burns $100 in minutes, success rate hits 0%, sentiment drops 20% and more.
→ Delivered via email or integrate into your existing tools via webhook
→ Smart thresholds so you only get alerted when it actually matters

It only takes 2 minutes to set up your first alert.

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Conversation Flow Node Search

Search between any node in seconds using the search box or cmd/cntrl+F to review and audit large flows faster.

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Other Platform Upgrades

Export Call History — Export any of your agents' entire call history with URL's.

Voice API — Add-voice, search-voice, and clone-voice APIs are now exposed through the SDK.

Custom Transcription Config - You can now choose between optimizing for accuracy or latency by changing the number of endpoints used

HubSpot Integration — Retell is now available through the HubSpot Marketplace.

Auto IVR Hangup — You now have an option to automatically hang up if your agent encounters an IVR system.

Auto transcription fallback — If Deepgram or Azure has an outage, we seamlessly switch to the other provider without dropping audio, even mid-call.

Voice Emotion Control — Cartesia Sonic-3 models now support Happy, Surprised, Sympathetic, and Calm. MiniMax voice models now support Happy, Surprised, and Calm

Concurrency Blast — Allows up to the lower of 3x your concurrency limit or 300 additional concurrent calls. $0.1/minute for burst usage.

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