Powerful AI Phone Agent for Retail & Consumer Goods

5.0
ON G2
Stars
Automate sales, customer service, and order management with Retell AI’s intelligent voice agents.
Contact Sales
Trusted by over 4,000 businesses powering 100+ million calls per month.
Retail & Consumer Goods
Healthcare & Wellness
Retail & Consumer Goods
Luxury & Personalized
Retail & Consumer Goods
Home & Living Retail
Retail & Consumer Goods
Cannabis & Regulated Retail
HOW IT WORKS

Enhance customer experience & automate retail operations with AI-powered phone agents.

AI-Powered Sales & Order Taking
Customer Service & Order Tracking
Handle Operation Calls
irt-how-1
Engage Existing Customers with Personalized Offers
AI can reach out to past buyers, offer promotions, and drive repeat purchases.
Phone-In Ordering & AI-Assisted Sales
Allow customers to place orders over the phone, especially in industries like cannabis retail and high-value goods.
Upsell & Cross-Sell Opportunities
Automate follow-ups and product recommendations based on customer purchase history.
irt-how-2
Order Tracking & Status Updates
AI retrieves real-time order status using order numbers, reducing call center workload.
Automated Order Processing for Phone Orders
Customers can place phone-in orders without waiting for a live agent.
Instant Customer Support Without Long Hold Times
AI answers frequently asked questions, reducing wait times and improving satisfaction.
irt-how-3
Automatically Notification and follow up
Ensure customers have a seamless experience by proactively resolving delivery issues.
Proactively Confirm Undelivered Orders
When a delivery attempt fails, AI calls the customer to confirm if they still want the order.
Prevent Unwanted Returns & Reduce Costs
By reducing unnecessary return shipments, AI saves businesses money on logistics and restocking fees.
REVIEWS

See what customers say about us

in G2
Bryan Lenett
Founder at Boatzon
"Anna's our super AI employee of the month, every month...she's doing better than those seven or eight people were."
Boost Sales Without Increasing Call Center Costs
Retell AI helps retail businesses engage existing customers, upsell products, and recover lost sales—all through automated AI-driven calls.
Automate Customer Support & Order Management
Ensure smooth order processing, handle phone orders, provide real-time order status updates, and confirm returns without human intervention.
Reduce Return-to-Origin (RTO) & Improve Logistics Efficiency
AI proactively reaches out to customers when a delivery attempt fails, confirming whether they still want their order—reducing unnecessary returns and logistics costs.
Neil
CIO
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Boost Sales Without Increasing Call Center Costs
Retell AI helps retail businesses engage existing customers, upsell products, and recover lost sales—all through automated AI-driven calls.
Automate Customer Support & Order Management
Ensure smooth order processing, handle phone orders, provide real-time order status updates, and confirm returns without human intervention.
Reduce Return-to-Origin (RTO) & Improve Logistics Efficiency
AI proactively reaches out to customers when a delivery attempt fails, confirming whether they still want their order—reducing unnecessary returns and logistics costs.
Francine Dong
Head of Growth Product
"We are early, but the feedback is clear. This is the future of how laundromats run their business."
Boost Sales Without Increasing Call Center Costs
Retell AI helps retail businesses engage existing customers, upsell products, and recover lost sales—all through automated AI-driven calls.
Automate Customer Support & Order Management
Ensure smooth order processing, handle phone orders, provide real-time order status updates, and confirm returns without human intervention.
Reduce Return-to-Origin (RTO) & Improve Logistics Efficiency
AI proactively reaches out to customers when a delivery attempt fails, confirming whether they still want their order—reducing unnecessary returns and logistics costs.
INTEGRATIONS

AI Automation for Retail CRMs & Ecommerce Platforms

Retell AI seamlessly integrates with retail and ecommerce platforms
Airtable
Airtable
AmazonConnect
AmazonConnect
Clickup
Clickup
Five9
Five9
Go High Level
Go High Level
Hubspot
Hubspot
Keap
Keap
Livevox
Livevox
Microsoft Dynamics 365
Microsoft Dynamics 365
Monday.com
Monday.com
Nice
Nice
Pipedrive
Pipedrive
Ring Central
Ring Central
Salesforce
Salesforce
Smartsheets
Smartsheets
Talkdesk
Talkdesk
Telnyx
Telnyx
Twilio
Twilio
Vonage
Vonage
Zoho CRM
Zoho CRM
Pricing

Cut Costs by 90% with AI phone Agents

Pay as you go

$0 to start.

$0.07–$0.31 per minute – Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Get Started
FAQ

Frequently asked questions.

How can AI phone agents help retail and ecommerce businesses increase sales?

AI-powered phone agents help retail and ecommerce businesses drive more sales and repeat purchases by automating outbound sales calls, upselling to existing customers, and handling inbound order inquiries. With AI-driven personalized recommendations, businesses can boost customer engagement and conversion rates without increasing their call center costs.

Can AI handle phone orders for ecommerce and retail businesses?

Yes! Retell AI enables automated phone-in ordering for retail stores, ecommerce platforms, and industries like cannabis retail and high-value goods. Customers can place orders over the phone, get real-time order confirmations, and receive updates—all without needing a human agent.

Can AI-powered phone agents track order status and handle customer service inquiries?

Absolutely! Retell AI integrates with ecommerce platforms like Shopify, Salesforce Commerce Cloud, and Magento to provide real-time order status updates based on order numbers. AI can also answer frequently asked questions (FAQs), process refunds, and escalate complex issues to human agents, ensuring fast and efficient customer support.

Does Retell AI integrate with retail CRMs and ecommerce platforms like Shopify and Salesforce?

Yes! Retell AI seamlessly integrates with leading ecommerce platforms, retail CRMs, and POS systems including Shopify, Salesforce Commerce Cloud, Magento, and custom-built retail solutions. This allows businesses to automate order tracking, customer support, and outbound sales calls—all from a single AI-powered system.

Revolutionize your call operation with Retell

Start building smarter conversations today.

Try For Free
Contact Sales