AI Voice Agent for Healthcare

A Retell AI voice agent answers your practice line the way a trained front-desk person would. It takes new patient intake, verifies who is calling, books and reschedules appointments, answers questions about hours, location and insurance from a connected knowledge base, and routes anything clinical to the right person. After hours it covers the line instead of an answering service, pages the clinician who is actually on call, and sends urgent symptoms straight to a human. It also works outbound: refill confirmations, post-discharge check-ins, medication adherence calls and satisfaction surveys. Every call is transcribed, summarised and written back to your system, so staff stop retyping what a caller already said.

An IVR makes a patient guess which of nine options describes their problem. A Retell AI agent lets them say it. It interprets the request, checks your systems, and either resolves the call or transfers it with the full conversation attached, so nobody repeats themselves to the person who picks up. That difference shows up in abandonment: callers who face a phone tree hang up, and callers who reach a person do not. The agent also handles what an IVR cannot, including new patient intake, live availability checks, and paging the clinician on call. You keep your number, your carrier and your existing phone system, and the agent sits in front of them.

Yes. Retell handles Protected Health Information under a Business Associate Agreement, with encryption in transit and at rest, role-based access control, single sign-on and audit logging. Built-in PII redaction masks sensitive detail in transcripts and recordings, and you set retention per agent. Call data runs on SOC 2 Type I and Type II and ISO 27001 certified infrastructure, and the Trust Center holds the reports your security review will ask for. For outbound patient calling, the agent supports consent capture and honours do-not-call rules so your TCPA obligations stay intact.

Yes, and intake is the most common reason healthcare teams deploy it. The agent works out who is calling, whether a prospective patient, an existing one, a referring office or an insurer, then collects what your intake form needs: contact details, reason for the visit, insurance and referral source. It verifies identity before it discusses anything on a chart. Everything lands in your EHR or CRM as structured fields rather than a voicemail someone transcribes later. Booking, rescheduling, cancellation, reminders and confirmations run in the same agent, and outbound follow-up covers post-visit check-ins and surveys.

Yes to both. Keep your number, your carrier and your contact center. Retell connects through SIP with Twilio, Telnyx and Vonage, and sits alongside Genesys, Five9, Amazon Connect and Dialpad, so you can route all calls to the agent, only the ones nobody picks up, or only after hours. On the records side it connects to EHR and practice management systems including Epic, OpenDental, Dentrix, ChiroTouch and eClinicalWorks to check provider availability, confirm patient details and log the call. Anything without a native connector reaches the agent through a custom function, a webhook, Zapier or n8n.

Retell bills per minute of call time, from $0.07 to $0.31 depending on the model and voice you choose, with no platform fee and no per-seat licence. You start on pay as you go with 60 free minutes and 20 concurrent calls, and volume discounts and dedicated support come with the Enterprise plan. You are not quoted per resolution or per outcome, so the price does not climb as the agent gets better.

A standard agent takes days, not a quarter. You point it at your website, hours, services and intake script through a knowledge base, build the call flow in a drag-and-drop builder, and run it against your own recorded scenarios in simulation before a patient hears it. Practices with a simple front-desk flow go live in about a week. Timelines stretch when an EHR integration or a security review sits in the path, so start that conversation on day one.

Call recordings, transcripts and extracted data are stored on US infrastructure. Retention is configurable per agent from one day to two years, and you can turn recording and storage off entirely for a given agent. PII redaction runs on transcripts and recordings before they are stored, and you can push call data to your own storage and delete it from Retell through the API.