An AI Employee That Answers Every Call in Under a Second
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Go from build to a live call in a day, on your existing number.
The agent looks up order status, shipping, and account details mid-call through function calls to your systems, then reads the answer back to the caller. It answers policy, password, and how-to questions from the connected knowledge base instead of a static script, and covers nights, weekends, and holidays so after-hours callers reach a working agent instead of voicemail.
The agent works out why the caller is phoning in natural language and skips the menu entirely, then hands off to the right human with a call transfer that attaches the live transcript. Escalation thresholds by intent, sentiment, or failed lookups mean only the calls that need a person reach one.
The agent verifies the caller, updates records in your CRM, and confirms changes back during the conversation, checks live availability to book or reschedule appointments without transferring to the front desk, and takes payment arrangements inside the compliance guardrails you configure per call state.
Place delivery confirmations, renewal reminders, and appointment notifications before the customer has to call in. Batch call campaigns reach thousands of contacts an hour with no concurrency limits, and the agent tracks which contacts resolved, opted out, or asked for a callback, then syncs the outcome to your records.
Native-quality speech across 31+ languages, with automatic language detection for 10 of them, so one agent covers callers in the language they start in.
Outbound calls and notifications carry a verified business identity through branded call ID, so customers pick up instead of ignoring an unknown number.
Why teams choose Retell AI for an AI employee
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Zapier
- Salesforce
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Zapier
- Salesforce
- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
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- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
Frequently asked questions.
What is an AI employee?
An AI employee is software that takes on a defined work role and carries it out on its own, instead of answering one prompt and stopping. On the phone, that means a voice agent that answers calls, works out what the caller wants, retrieves answers from your knowledge sources, completes tasks like lookups and bookings, and transfers to a human when needed. It differs from a basic chatbot or touch-tone IVR because it holds a multi-turn conversation and acts during the call, sitting on top of your existing help desk and CRM rather than replacing them.
Will an AI employee replace our human staff?
No, and that is not the goal. It absorbs the repetitive, high-volume calls that pull people away from work needing judgment, then warm-transfers anything complex to a human with full context. SWTCH cut support costs by more than 50%, and Pine Park Health raised scheduling NPS by 38% after putting calls through a voice agent. Your team spends less time on phone tag and more on the calls that matter. Results vary by setup and call volume.
Does it work with our existing phone number and CRM?
Yes. It connects through SIP trunking on the telephony side and syncs call data into your stack, including a native HubSpot integration, so resolutions, transcripts, and extracted fields land where agents already work. You keep your ticketing system and add AI to the phone channel.
How fast can we go live?
A standard agent reaches production in days, not months. Pre-built templates, a no-code flow builder, and simulation testing remove the engineering bottleneck, and you can launch on one queue first, like after-hours answering, before expanding.
What if a caller refuses to talk to AI?
The agent recognizes the request and routes the caller to a human immediately, passing the transcript along. You configure that rule, so a simple “agent, please” triggers an instant warm transfer instead of a frustrating loop.
How much does an AI employee cost?
Pricing is pay-as-you-go at $0.07 per minute with no platform fee or contract, plus $10 in free credit to start. You pay for minutes worked, not seats, so the cost reads as cost per call deflected rather than a flat per-agent license.
