With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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AI Tech Support Phone Agent for Software and Hardware Companies
5.0
ON G2
Tech support for the calls your queue can't absorb. The agent answers in plain language, identifies the caller, walks them through setup and login fixes, texts the right help article or reset link, files a ticket when the issue needs an engineer, and transfers to a live rep with a briefing when the fix needs hands on the screen. Start with the call types that repeat most and widen from there.
Trusted by over 4,000 businesses powering 100+ million calls per month.
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How It Works
Set up AI tech support for your product in four stages, from your support playbook to resolved calls on your existing number.
Write your support playbook
Turn your top call types, such as can't log in, can't join a meeting, device setup, and billing questions, into instructions and a knowledge base, then connect your helpdesk and account system through native integrations or custom functions.
Test on real support calls
Run simulated calls with a locked-out user, an angry caller, someone who needs a remote session, and a question your knowledge base doesn't cover, and grade every run before a customer calls.
Connect your number
Keep your existing support number by importing it over a SIP trunk or forwarding it from your carrier, and choose whether the agent answers every call, overflow, or after hours only.
Go live and track resolution
Every call returns a transcript and the fields you define, such as issue type, resolved, ticket created, and transferred, so you can see which problems the agent closes and which keep reaching your team.
Use Cases
Tech support calls resolved, ticketed, or handed to the right person
Troubleshooting walked through by voice
Need the common fixes handled without a rep on every call. The agent asks what the caller is seeing, then talks them through the steps you write, such as which browser setting to open, which device light to check, or how to rejoin a meeting. It answers follow-up questions from a knowledge base you control, so it stays on the fixes you have approved.
Login problems and password resets
Need locked-out users back in quickly. The agent confirms who is calling, then texts a reset link or a help article during the call, with variables such as the caller's name filled in. If your account system has an API, a custom function can trigger the reset itself. Texting from your own number needs it registered for texting, and the agent can ask for consent first.
Caller identified and ticket filed in your helpdesk
Need every call on the record without a rep typing it up. With the native Zendesk integration the agent finds the caller by phone number, reads their open tickets, opens a new ticket with a summary of the problem, and adds the call outcome as a comment or private note. Salesforce is a native integration too, for contacts, accounts, and cases, and other helpdesks connect through custom functions or webhooks.
Hands-on problems passed to a person, with context
Need the agent to know what a voice call can't fix. Problems that need a remote session or someone looking at the screen go to your team by warm transfer, which briefs the rep privately on who is calling and what has been tried. Where nobody is available, the agent can file a ticket and promise a callback instead.
Account questions answered from your own data
Need answers about the caller's account, not generic ones. A custom function calls your own API during the call, for example to look up a plan, a recent withdrawal, or a verification status, and the agent uses the response in its answer. Your team, a Retell solution partner, or our team builds each connection once.
Spikes, after hours, and every language you support
Need support that does not depend on who is on shift. Callers during a release, an outage, or a late-night problem are answered in parallel, with no hold music and no press-1 menu. Choose the language and voice per agent and test the accent on simulated calls before launch. Teams that want the same coverage for the whole queue can start from AI customer support for SaaS.
Built for Contact Centers, Not Demos
Retell is the AI Voice Platform Enterprise Contact Centers Run On
Retell lets you build, test and deploy AI phone agents that handle real call volume, so your team spends its time on the conversations that need a person.
Feature
Why software and hardware teams choose Retell AI for tech support
Helpdesk and account system connected
The agent needs the caller's history. The native Zendesk and Salesforce integrations give it tools to identify the caller, read tickets or cases, and record the outcome, and custom functions reach any other system with an API during the call.
Instructions your team maintains
Products and fixes change with every release. Your support team edits the playbook and knowledge base without a vendor ticket, and publishes a new agent version once it passes your simulated calls.
Warm transfer to the right queue
When a call needs a person, a warm transfer briefs the rep privately on the caller and the steps already tried, then connects the caller, and the transcript is there after the call.
Support calls answered in parallel
A release or an outage sends calls all at once. Calls are answered in parallel, with 20 concurrent calls included on pay-as-you-go and more on demand, and callers describe the problem in plain language instead of navigating a menu.
Resolution, tickets, and transfers by issue type
You need to see what the agent closes. Post-call extraction records the fields you define on every call, such as issue type, resolved, ticket created, and transferred. The analytics dashboard charts them by agent and version, and alerts notify you by email or webhook when resolution drops.
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- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
$0.07–$0.31 per minute – Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
White glove service for your use case.
Premium support with dedicated solution engineer teams.
Custom pricing and concurrent calls based on your needs
FAQ
Frequently asked questions.
Does Retell work with Zendesk, Intercom, or Freshdesk?
Zendesk is a native integration: the agent can identify the caller by phone number, read and update their tickets, create new ones, and add public comments or private notes. Salesforce is native too, for contacts, leads, accounts, opportunities, and cases. Intercom, Freshdesk, and other helpdesks do not have a prebuilt connector. They connect through custom functions that call their API during the call, or through webhooks that send the outcome after the call.
Can the agent handle remote desktop or screen-sharing support?
No, a phone call can't see the caller's screen. The agent covers what can be solved by voice, such as login problems, setup steps, and account questions, and transfers the rest to your team with a briefing so the rep starts with the context. You decide which problems count as hands-on in the agent's instructions.
Can the agent reset a password or change account settings?
It can text a reset link or help article during the call. If your account system exposes an API, a custom function can trigger the reset or read the account status directly. You decide which actions the agent may take and what it must confirm first, and you test those paths on simulated calls before going live.
What happens when the agent doesn't know the answer?
It answers only from the instructions and knowledge base you provide. When a question falls outside them, the agent says it will connect the caller to a person or log a ticket, and the call is recorded with a field you define so you can see which gaps keep coming up and add them to the knowledge base.
How much does AI tech support cost on Retell?
Retell voice agents are priced per minute of conversation, from $0.07 per minute, depending on the language model, voice, and telephony you choose. Pay-as-you-go needs no contract, and Enterprise plans have custom pricing for high volume or custom deployment needs. See pricing for your mix.
How is this different from a support chatbot or an IVR menu?
A chatbot types and a phone menu asks the caller to press a number. The agent speaks with the caller, understands the problem in their own words, works through the fix, and writes the outcome to your helpdesk. Callers who would have waited on hold or abandoned the call get an answer, and your reps see fewer repeat problems.
