With Retell, weβve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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Restaurant Phone Ordering System That Takes the Whole Order
5.0
ON G2
Voice ordering for restaurants, built for the phone line. The agent takes the full order with every modifier, offers the add-on, sorts pickup from delivery, reads back the total, and sends the ticket to your POS through your own ordering API. Run a pilot on your real calls before you sign a contract.
Trusted by over 4,000 businesses powering 100+ million calls per month.
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How It Works
Set up AI phone ordering for restaurants in four steps, from menu import to live orders on your existing number.
Load your menu and modifiers
Import your menu, modifier groups, prices, and hours, then connect your POS or online ordering API through custom functions so the agent can check items and send tickets.
Test against rush-hour calls
Run simulated calls with half-and-half pizzas, swapped sides, out-of-zone addresses, and mid-order changes, and grade each one before a real guest calls.
Connect your number and POS
Keep your existing number by importing it over a SIP trunk or forwarding it from your carrier, then turn on ordering at one location before the rest.
Go live and track orders
Every call gets a transcript and post-call extraction, so you can track orders placed, ticket size, add-ons accepted, and transfers by location.
Use Cases
AI restaurant ordering from the first ring to the POS ticket
Full orders with modifiers and combos
Need to take a twelve-item order with a half-and-half pizza, no onions, dressing on the side, and a combo swap, without anyone reading the ticket back twice. The agent walks through each item and modifier group, answers menu and allergen questions from a knowledge base built on your menu, and checks live availability against your POS so callers hear about an 86'd item before they build the order around it. The ticket reaches the kitchen the way the line expects to read it.
Add-ons offered on every order
Need every caller offered the drink, the extra side, or the dessert, not just the callers who reach your best server. The agent suggests add-ons that fit what is already in the order, following rules you write: skip it on a forty-dollar family meal, never ask twice, always mention the current special. Accepted and declined offers are captured by post-call analysis, so you can see which suggestions land and change the script based on real orders.
Pickup or delivery, quoted right
Need to stop promising delivery to addresses outside your zone and quoting twenty minutes when the kitchen is at forty-five. The agent asks pickup or delivery, captures and repeats the address with cross streets and unit number, and checks it against your delivery zone through a call to your ordering system. It quotes the ready or arrival time your system returns, not a guess, and sets the pickup name so the counter knows whose bag is whose.
Read-back, payment, and confirmation text
Need the total right before the order fires, with tax and delivery fee matching what the POS will charge. The agent reads back every item and modifier, gives the total returned by your ordering system, and handles payment the way you already do: pay at pickup, pay on delivery, or a payment link from your payment provider, sent by text from your business number once it is registered for texting. Card numbers never need to be spoken to the agent. A confirmation text with the order summary and ready time goes out before the caller hangs up.
Friday rush overflow and order status calls
Need the phone answered at 7pm Friday when three lines ring at once and the host is seating a party of eight. The agent picks up every call at the same time, takes new orders, and handles the calls that tie up staff: where is my order, can I add a side, can I switch to pickup. It looks the order up by the caller's number and makes changes your rules allow. Reservations and general questions belong to an AI voice agent for restaurants.
Multi-location, franchise, and catering orders
Need every store taking phone orders the same way, with each location's own menu, prices, hours, and delivery zone. Each number routes to the right location's configuration, so a franchise group manages one ordering setup instead of thirty that drift apart. Catering orders get their own path: headcount, date, lead-time rules, and a handoff to the catering manager for anything outside the standard menu. Caterers and bakeries that are not restaurants use AI phone ordering for the same job.
Built for Contact Centers, Not Demos
Retell is the AI Voice Platform Enterprise Contact Centers Run On
Retell lets you build, test and deploy AI phone agents that handle real call volume, so your team spends its time on the conversations that need a person.
Feature
Why restaurant operators choose Retell AI for restaurant voice ordering
Menu, modifiers, and 86'd items kept current
Callers ask whether the wings are gluten free, which sides come with the combo, and if the brisket is still available at 8pm. The agent answers from a knowledge base built on your menu, which can refresh daily from your site, and checks live availability against your POS during the call. When an item sells out, the next caller hears it is gone before they order it.
Delivery zones and quote times from your system
A delivery order to an address two miles past your zone costs you a refund and a bad review. The agent captures the address, checks it against your delivery zone through a custom function to your ordering system, and quotes the time your system returns. Pickup orders get a ready time and a name on the bag, and the caller gets both by text.
Hand off to a manager with the order so far
Some calls still need a person, like a 60-person catering order, a refund on last night's delivery, or a regular who wants the owner. You decide which ones. A warm transfer briefs the manager privately on who is calling and what is already on the order before connecting the caller, so nobody starts over and the ticket is not lost.
Every line answered at the Friday rush
At 7pm on a Friday, three lines ring at once and one caller hangs up and orders from the place down the street. The agent answers every call in parallel, with 20 concurrent calls included on pay-as-you-go and more on demand. There is no press-1 menu either: callers say what they want in English or Spanish, or any other language you configure, and the order starts right away.
Orders, add-ons, and transfers by location
Most operators cannot say how many phone orders they missed last month or which store hands off the most calls. Every call produces a transcript and post-call extraction fields you define, such as order placed, ticket total, add-on accepted, and transferred. The analytics dashboard charts them by agent and by hour, and alerts fire when success rate drops.
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Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
$0.07β$0.31 per minute β Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
White glove service for your use case.
Premium support with dedicated solution engineer teams.
Custom pricing and concurrent calls based on your needs
FAQ
Frequently asked questions.
Does a restaurant AI ordering system on Retell work with Toast, Square, or Clover?
Retell does not ship a prebuilt connector for Toast, Square, Clover, or other POS systems. Orders reach your POS through custom functions: during the call, the agent sends the order to your POS or online ordering API and reads back what it returns. If your POS accepts orders by API, your team, a Retell solution partner, or our team builds that connection once for every location.
How does voice ordering for restaurants handle a large menu, nested modifiers, and 86'd items?
Menu descriptions, ingredients, and allergen notes go into a knowledge base built from your menu page, PDF, or spreadsheet, with optional daily auto-refresh. Modifier rules, like required sides or half-and-half limits, live in the agent's instructions. For items that sell out mid-shift, the agent checks availability against your POS or ordering system during the call, so an 86'd item is never promised.
Can the agent take payment for a phone order?
It handles payment the way your restaurant already does. Callers can pay at pickup or on delivery, or the agent texts a payment link created by your payment provider through a custom function, sent from your business number once it is registered for texting. Card numbers never need to be read aloud to the agent, and if a caller says one anyway, PII scrubbing can remove it from stored transcripts and recordings.
What happens when a caller is upset or the order is too complicated?
You decide which calls go to a person, such as a complaint, a large catering request, or a refund. The agent then transfers the call. With a warm transfer, it can wait for a staff member to pick up and brief them privately on the order so far before connecting the caller, so nobody repeats themselves. Managers can also listen to live calls and take over.
How much does a restaurant phone ordering system cost on Retell AI?
Pay-as-you-go voice agents cost $0.07 to $0.31 per minute, depending on the language model, voice, and telephony you choose, with $10 in free credits to start and no contract. Twenty concurrent calls are included, and calls above your limit can run in burst mode at an extra $0.10 per minute. Enterprise plans have custom pricing. See pricing for your mix.
How is a restaurant phone ordering system different from a restaurant answering service?
A restaurant answering service covers the whole phone line: hours, directions, reservations, and messages when you are closed. A phone ordering system is built for one job, taking the order end to end. It works through modifiers, offers add-ons, checks the delivery zone, reads back the total, and sends the ticket to your POS. Many operators run both on the same number.
