With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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AI Renewal and Failed Payment Calls for SaaS and Subscription Companies
5.0
ON G2
Renewal and payment calls without a team dialing from a list. The agent calls existing customers before their renewal date, reminds them of what they have, offers the upgrade or discount you allow, texts a payment link when they agree, and follows up on failed payments. Anything outside your rules goes to a person. Start with one list and compare renewals against the customers you didn't call.
Trusted by over 4,000 businesses powering 100+ million calls per month.
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How It Works
Set up AI renewal calls in four stages, from your offer rules to calls going out on your list.
Write your offer rules
Write the call for each situation, such as an upcoming renewal, an upgrade offer, and a failed payment, with the discounts you allow and the limit where a person takes over, then connect your CRM or billing data for the variables.
Test on real renewal scenarios
Run simulated calls with a customer who wants a discount, one who wants to cancel, a voicemail, and one who says they already paid, and grade every run before a customer is called.
Connect your numbers and list
Upload a list or trigger calls from your CRM through the API, set the calling window, and choose whether the agent leaves a voicemail, with texting from a number you have registered.
Go live and compare renewals
Every call returns a transcript and the fields you define, such as renewed, paid, asked for a discount, and wants to cancel, so you can compare the called list with a holdout.
Use Cases
Renewal, upgrade, and failed payment calls made for you
Renewal reminders before the date
Need customers contacted while renewing is still easy. A batch call or an API trigger sends each customer's plan, renewal date, and name into the call as variables. The agent reminds them what they have, answers questions from a knowledge base you control, and asks whether they want to renew.
Upgrade and expansion offers to existing customers
Need the easier sale handled by the agent. Customers who already know the product hear a short offer for the next tier or more seats, with the terms you approve. Interested customers are texted a link or passed to a rep, and the outcome is written to your CRM through the native HubSpot or Salesforce integration.
Failed payment calls with a link by text
Need failed payments recovered without a collections tone. The agent tells the customer the payment didn't go through and texts a link to update the card during the call, with variables such as the amount. Texting from your own number needs it registered, and the agent can ask for consent first. Teams with older balances can add AI collections.
Discount rules the agent can't exceed
Need price pushback handled without a manager on every call. You write what the agent may offer, such as a small preset discount or a longer term, and what it must refuse. Anything beyond that goes to a person by warm transfer or a callback, and the request is recorded as a field you define.
Voicemail, calling windows, and retries
Need calls to reach people when they will answer. Set the time window for a batch, and the agent detects voicemail and leaves a short message or hangs up by your rule. Your CRM or automation decides who is called again and when, using the call result as the trigger.
Consent and AI disclosure built into the call
Need outbound calls that respect the rules where your customers live. State rules differ on AI calls and on recording, so the agent can open with an exact disclosure, ask for recording consent, and stop on request. Read the TCPA guide and the consent checklist, and have counsel review your wording.
Built for Contact Centers, Not Demos
Retell is the AI Voice Platform Enterprise Contact Centers Run On
Retell lets you build, test and deploy AI phone agents that handle real call volume, so your team spends its time on the conversations that need a person.
Feature
Why subscription companies choose Retell AI for renewal calls
Plan and renewal date in every call
A renewal call should sound like it knows the customer. Variables carry the plan, renewal date, and name into each call from a list or your CRM, and the native HubSpot and Salesforce integrations record the outcome.
Offer rules you edit yourself
Discounts, terms, and plans change. Your team edits the offer rules and publishes a new agent version once it passes your simulated calls, without a vendor ticket.
A person for what the rules don't cover
When a customer wants more than the agent may offer, a warm transfer briefs your rep privately on the account and the request before connecting.
Lists, triggers, and a calling window
Upload a CSV with a phone number column for a batch, with the other columns as variables, or start calls from your CRM through the API. Set the window and reserve concurrency for inbound, with 20 concurrent calls included on pay-as-you-go.
Renewed, paid, or asked for a discount
You need to compare against a holdout. Post-call extraction records the fields you define on every call, such as renewed, paid, asked for a discount, and wants to cancel. The batch report shows sent, picked up, and successful, and the analytics dashboard charts outcomes by agent version.
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- Hubspot
- Twilio
- Vonage
- Go High Level
- n8n
- Zapier
- Salesforce
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Zapier
- Salesforce
- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
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- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
$0.07–$0.31 per minute – Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
White glove service for your use case.
Premium support with dedicated solution engineer teams.
Custom pricing and concurrent calls based on your needs
FAQ
Frequently asked questions.
Can the agent take the payment on the call?
Card details go to your payment system, not through the agent. The agent texts a payment or card update link from your payment provider during the call, or transfers the customer to a person or the payment line you already use. If your billing system has an API, a custom function can confirm the payment before the call ends.
Can the agent negotiate a discount?
Within the rules you write. You list what it may offer, such as a preset discount or a longer term, and what it must refuse or pass on. A request beyond the limit goes to a person by warm transfer or a callback, and you can record it as a field and review those calls.
Does Retell integrate with our CRM or billing system?
HubSpot, Salesforce, Microsoft Dynamics 365, GoHighLevel, and Zoho CRM are native integrations, and calls can be logged to the contact. Billing systems and subscription platforms have no prebuilt connector, so the agent reaches them through custom functions that call their API, or through webhooks after the call.
Are AI outbound calls legal for renewals?
It depends on where your customers are and your relationship with them. Rules on prior consent, AI disclosure, call recording, and calling hours differ by state and country. Retell gives you the controls, such as a fixed opening disclosure, consent prompts, and calling windows, and you should have counsel review your wording and lists. Our TCPA guide covers the US rules in detail.
How much do AI renewal calls cost on Retell?
Retell voice agents are priced per minute of conversation, from $0.07 per minute, depending on the language model, voice, and telephony you choose. Pay-as-you-go needs no contract, and Enterprise plans have custom pricing for high volume or custom deployment needs. See pricing for your mix.
How do we tell whether the calls improved renewals?
Keep a holdout of customers you don't call, run the same offer to both, and compare renewals. Every call returns the fields you define, such as renewed, paid, asked for a discount, and wants to cancel, so you can also see which objections come up most.
