With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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AI Telecom Support Calls for ISPs, Wireless, and Cable Providers
5.0
ON G2
Telecom support for the calls that make up most of your queue. The agent verifies the account, answers billing questions from your billing system, runs your line or Wi-Fi diagnostics, walks the customer through the fixes, and books a technician visit when the problem can't be solved remotely. Test it on a share of your volume first and compare handle time and customer satisfaction before you widen it.
Trusted by over 4,000 businesses powering 100+ million calls per month.
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How It Works
Set up AI telecom support in four stages, from your call flows to live calls on your existing contact center.
Write your call flows
Write the flows for your most frequent calls, such as slow speeds, outages, billing questions, and plan changes, then connect your billing system, CRM, and diagnostics tools through custom functions.
Test on real telecom scenarios
Run simulated calls with a failed verification, a router that stays down after a reboot, a disputed bill, and a caller who asks for a human, and grade every run before a customer calls.
Connect your numbers
Forward calls from your contact center platform, or import your number over a SIP trunk, and choose how much of your volume the agent takes while you compare it with your current handling.
Go live on part of your volume
Every call returns a transcript and the fields you define, such as issue type, resolved remotely, technician booked, and transferred, so you can compare handle time and outcomes with your current queue.
Use Cases
Telecom support calls verified, diagnosed, and resolved or booked
Account verified before anything is shared
Need the caller confirmed as the account holder first. The agent collects the details you require, such as account number, name, and a security answer, and checks them against your CRM or billing system through a custom function before it discusses the account. Callers who fail the check are handled by the rule you set, such as a transfer to a person.
Line and Wi-Fi diagnostics run during the call
Need the first fixes done without a technician. A custom function calls your diagnostics tool or line status API, and the agent reads the results back in plain language, for example speed or signal in the room the caller is in. It then walks the customer through the steps you write, such as rebooting the modem or a mesh unit, and runs the test again.
Technician visit booked when the fix isn't remote
Need the call to end with a next step. When the second test still fails, a custom function asks your dispatch or scheduling system for open slots through its API, the agent offers the windows, and books the one the customer picks. Salesforce is a native integration for cases and custom objects, so the call notes and the booking can land on the customer's record.
Bill questions answered from your billing system
Need billing calls closed without a rep opening the account. The agent reads the open amount and recent invoices from your billing system's API and explains why a bill is higher, what was charged, or why service was cut off. Sensitive cases, such as a disputed charge, go to your team by warm transfer with the account already summarized.
Your contact center platform stays in place
Need to add the agent without replacing your routing. Calls are forwarded from your contact center platform or your SIP trunk to the agent, and transfers go back to your existing queues. Where a native integration for your platform doesn't exist, forwarding and SIP transfer cover the handoff, and your team can keep its reporting.
Local languages, accents, and a staged rollout
Need the agent to sound right to your customers. Choose the language and voice per agent and test pronunciation on simulated calls and by listening, because every language needs both a voice and speech recognition that support it. Many telecom teams start with the most frequent call type on a share of volume, then add outbound calls such as payment reminders.
Built for Contact Centers, Not Demos
Retell is the AI Voice Platform Enterprise Contact Centers Run On
Retell lets you build, test and deploy AI phone agents that handle real call volume, so your team spends its time on the conversations that need a person.
Feature
Why telecom teams choose Retell AI for support calls
Billing, CRM, and diagnostics in the same call
A telecom support call needs three systems. Custom functions let the agent read the bill, verify the account, and run a line test during the call, and the native Salesforce, HubSpot, and Zendesk integrations record the outcome.
Call flows you adjust yourself
Plans, outages, and troubleshooting steps change. Your team edits the flows and publishes a new agent version once it passes your simulated calls, without a vendor ticket.
Handoffs back to your own queues
When a call needs a person, a warm transfer briefs the agent on your side privately before connecting the customer, so the customer doesn't repeat the problem.
Calls added without replacing your routing
Forward calls from your current platform or import your number over a SIP trunk, with 20 concurrent calls included on pay-as-you-go and more on demand for outage spikes. Your existing queues remain the destination for transfers.
Handle time, outcomes, and transfers by issue
You need a fair comparison with your current queue. Post-call extraction records the fields you define on every call, such as issue type, resolved remotely, technician booked, and transferred. The analytics dashboard charts them by agent version, and alerts notify you by email or webhook when results slip.
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Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
$0.07–$0.31 per minute – Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
White glove service for your use case.
Premium support with dedicated solution engineer teams.
Custom pricing and concurrent calls based on your needs
FAQ
Frequently asked questions.
Does Retell integrate with my billing system or my contact center platform?
Retell has no prebuilt connector for telecom billing systems. The agent reaches them through custom functions that call their API during the call, such as reading the open amount or an invoice. Salesforce, HubSpot, and Zendesk are native integrations. For routing, you forward calls from your contact center platform or import your number over a SIP trunk, and transfers return calls to your queues.
Can the agent run line or Wi-Fi diagnostics?
Yes, if your diagnostics tool or line status service has an API. A custom function calls it during the call, the agent reads the results back in plain language, and it continues with the steps you write. Your team, a Retell solution partner, or our team builds the connection once, and you test the paths before going live.
How does the agent verify who is calling?
You define the checks, such as account number, name, or a security answer, and the agent validates them against your CRM or billing system through a custom function before it shares account details. A failed check follows the rule you set, such as a transfer to a person, and you test the failures on simulated calls.
Can the agent speak our customers' language and accent?
A language works only when both a voice provider and a speech recognition provider support it, and the dashboard's language picker shows which combinations are available. Accent and pronunciation quality varies by language and voice, so test with native speakers on simulated and real calls before launch and choose the voice that fits.
How much does AI telecom support cost on Retell?
Retell voice agents are priced per minute of conversation, from $0.07 per minute, depending on the language model, voice, and telephony you choose. Pay-as-you-go needs no contract, and Enterprise plans have custom pricing for high volume or custom deployment needs. See pricing for your mix.
How should we start without risking customer satisfaction?
Start with one frequent call type on a share of your volume, forward only that share to the agent, and compare handle time, resolution, and satisfaction with your current handling. Every call returns a transcript and the fields you define, so you can read the calls that went wrong and fix the instructions before you increase the share.
