Stemmeplatform vs. opkaldsplatform
ElevenLabs offers a conversational voice platform, with notable TTS and 5,000+ voices. If you need audio that sounds human, it's solid.
The Difference
ElevenLabs gives you a capable conversational stack. Retell is purpose-built end to end for running call operations at scale.
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Retell er din opkaldsorkestrerings-motor. Giv den en opkaldsopgave — udgående SDR, indgående support, IVR-aflastning — og den håndterer hele stakken.
- Navigerer IVR-menuer native, internt og eksternt
- Skifter emne midt i opkaldet uden at genstarte flowet
- Briefer den menneskelige medarbejder før assisteret viderestilling — kunden gentager sig aldrig
- Synkroniserer scriptopdateringer på tværs af alle agenter, i det øjeblik du foretager dem
Du starter med en opkaldsoperation. Retell hjælper dig med at drive den i stor skala.
Why Retell is Different
Retell handles the call, not just the voice.
Emneskift midt i opkaldet
Conversations rarely follow a script. When a caller jumps from a question to an objection to booking, Retell's Flex Mode follows them, handling all of it in one uninterrupted flow instead of resetting. The conversation follows the caller, not the script.
Agentic Transfers That Keep the Conversation Going
Customers don't have to start over when a call reaches a human. Retell can brief the receiving agent before the handoff, giving them context on who the caller is, what happened, and what needs attention. The result is a smoother transfer and a more natural back-and-forth between AI and human teams.
Native IVR, ikke en omvej
Retell navigates IVR menus natively, internal and external, even when gated by tone, with out-of-the-box DTMF handling. Built for the real phone network, not around it.
Én opdatering til alle agenter
Change a script in Retell once and it syncs everywhere, instantly. No re-deploying agent by agent. Scale without the overhead.
Infrastruktur der ikke blinker
Retell is built to run 40 million calls a month. Scale isn't a feature. It's the foundation.
Oversigt
Built for better conversations
At scale, Retell's native IVR, SMS, and 40M+ monthly call infrastructure cover ground that ElevenLabs conversational platform doesn't match.
| Features |  | .avif) |
|---|---|---|
| Live Call Orchestration | Built for every moment of the call | Full conversational platform (ASR, LLM, TTS, turn-taking) |
| IVR Navigation | Built-in IVR + routing capabilities | Supported via DTMF tones across Twilio and SIP |
| Mid-Call Topic Switching | Flex Mode maintains context | LLM-driven; Workflows & Procedures for branching |
| Deployment Reliability | Optimized for 40M calls/month | Built for telephony scale (SIP, batch, burst concurrency) |
| Reusable Flow Components | Easily syncs scripts across all agents | Supported via tool calls |
| Task Execution | Built-in task execution inside call | Supported via tools/function calling |
| Agentic Warm Transfer | 3-way call support, whisper messages | Warm transfer supported |
| Custom Telephony | Native SIP, inbound + outbound calls | Native SIP + Twilio, plus Vonage, Telnyx, Plivo, Exotel |
| Branded Calls | Understøttet | Not supported |
| SMS Function | Understøttet | Supported via native Twilio integration |
| AI Quality Assurance | Call analytics & simulation testing | Agent testing + conversation analysis |
| Custom On Hold Music | Supported | Not supported |
| CCaaS integrations | Natively integrates with 10+ platforms | Genesys, Amazon Connect, Twilio, Vonage, Telnyx, Plivo, RingCentral, SIP |
| Stemme- og lydkvalitet | Fremragende | Excellent |
| Custom LLM Integration | Understøttet | Supported |
| Analytics & Monitoring | Call performance dashboards | Real-time analytics dashboard + configurable evals |
| Pricing | | |
|---|---|---|
| Voice AI | $0.07/min | Â $0.08/ minute |
| Phone Number | $2.00/month | Provisioned via Twilio or SIP provider |
| Toll Phone Number | $5.00/month | Via telephony provider; not a native Retell-style SKU |
| Verified Phone Number | $10/month + $10 one-time setup | Not offered as a native product |
| Branded Calls | $0.10 per outbound call | Ikke understøttet |
| Batch Calls | $0.005 per dial | Supported |
| Extra Knowledge Base Slots | 10 free, then $8/month each | Need Enterprise Plan |
| Concurrency Add-on | 20 free; $8/month per additional slot | Limited |
| Speech-to-Text | Included at no extra cost | Available; priced separately (Scribe) |
| Enterprise-Grade | | |
|---|---|---|
| Overholdelse | HIPAA, SOC2 Type 1 & 2, GDPR | HIPAA, SOC2 Type 1 & 2, GDPR |
| Hastighedsgrænse | Ingen hastighedsgrænse | 1000/dag for lavere plan; Enterprise-plan varierer |
| Oppetid til dato | 99.99% | 99.99% |
| Onboarding | Klar til implementering med intuitiv opsætning | Kræver udviklerressourcer til avanceret opsætning |
| Redigering af personhenførbare oplysninger | Automatic (names, addresses, DOBs, passwords, PINs) | Supported (post-call redaction; HIPAA Zero-Retention mode) |
| Rollebaseret adgangskontrol | Understøttet | Supported (RBAC + SSO on enterprise) |
Bygget til kontaktcentre, ikke til demoer
Retell er den AI-stemmeplatform, som enterprise-kontaktcentre kører på
Med Retell bygger, tester og udruller du AI-telefonagenter, der håndterer reelt opkaldsvolumen, så dit team bruger sin tid på de samtaler, der kræver et menneske.
More Than A Voice Layer
A call platform that works for your operation.
AI-kvalitetssikring
Retell ships a dedicated AI Quality Assurance layer that reviews calls automatically, scores performance, and shows patterns across your whole operation. ElevenLabs offers agent testing, success-evaluation criteria, and conversation analysis, packaged differently than Retell's turnkey QA layer for live call operations.
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Simulationstestning
Retell lets you simulate thousands of call scenarios before going live — stress-testing flows and catching edge cases at scale. ElevenLabs also offers simulation, scenario, and tool-call testing via its API but Retell is geared specifically to high-volume call operations.
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Analyse efter opkald
Retell captures outcomes, objections, drop-off points, and conversion data from every call and turns volume into operational insight. ElevenLabs provides conversation analysis and a real-time analytics dashboard, with a different emphasis than Retell's telephony-first approach.
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Brandede opkald og verificerede numre
Vis dig frem. Bliv ikke ignoreret. Retell viser dit brandnavn i opkalds-ID'et — verificeret, troværdigt og besvaret. ElevenLabs understøtter ikke brandede opkald. Du ringer fra et ukendt nummer.
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SMS i opkaldsflowet
Retell sends SMS natively within the call flow, from confirmations, follow-ups, and links, without a third-party integration. ElevenLabs supports SMS through its native Twilio integration.
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Udbyderfleksibilitet
Retell orchestrates across your choice of LLM, TTS, STT, and telephony layer with no lock-in. ElevenLabs supports custom LLM integration but is more vertically integrated around its own voice stack.
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Agentoplevelse
Retell er bygget til den fulde kompleksitet i reelle callcenter-operationer med 3-vejs assisterede viderestillinger, whisper-beskeder og godkendelsesworkflows før hvert håndoff.
Hvornår du skal bruge hvilket værktøj
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Brug ElevenLabs, nĂĄr du:
- Har brug for fremragende stemmesyntese til indhold eller forbrugerapplikationer
- 31 languages
- Vil bygge en stemme-AI-startup
- Are building conversational voice agents on its integrated stack
- Prefer a vertically integrated voice platform
ElevenLabs er bedst, nĂĄr stemmen er selve produktet.
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Brug Retell, nĂĄr du:
- Kører outbound SDR, inbound support eller IVR-defleksion i stor skala
- Har brug for logik midt i opkaldet — emneskift, håndtering af indvendinger, dynamisk routing
- Kræver assisterede viderestillinger med agentoverbriefing
- Allerede kører på en CCaaS-platform som Five9, Genesys eller Amazon Connect
- Need 40M+ calls/month infrastructure with a 99.99% SLA

Retell excellerer, når opkaldsoperationen er selve produktet.
FAQ
Ofte stillede spørgsmål
Hvad er en AI-stemmeagent?
En AI-stemmeagent er et autonomt system, der kan lytte, tale og føre naturlige telefonsamtaler som et menneske. Den anvender talegenkendelse, store sprogmodeller og tekst-til-tale-teknologi til at forstå opkaldere, svare intelligent, fastholde kontekst og udføre handlinger som at booke møder eller opdatere systemer – uden at basere sig på stive scripts eller menneskelig indgriben.
Hvordan fungerer Retell AI-stemmeagenter?
Retell AI er en realtids konversationel AI-platform, der anvender proprietær stemme-AI-orkestrering med lavlatens talegenkendelse, LLM-drevet samtalforståelse og realtids funktionskald. Platformen har en latens på ~600 ms (brancheledende responsivitet), ultrarealistiske stemmer bygget på reelle performancedata og proprietære turtagningsmodeller, der ved, hvornår der skal tales, og hvornår der skal lyttes.
How do I create an AI voice agent with Retell AI?
Creating a voice AI agent with Retell is easy! Sign up for a free account on the Retell dashboard, where you’ll receive $10 of free usage. From there, you can customize and configure your AI voice agent, integrating it seamlessly with your company’s data and workflows
Can I connect an agent to my existing phone number?
Ja. Retell understøtter integration med ethvert telefonsystem via SIP-trunking, hvilket gør det nemt at tilslutte dit eksisterende telefonnummer og implementere din AI-telefonsvarer eller AI-IVR uden at ændre infrastruktur.
Hvad er et AI-callcenter drevet af Retell AI?
Et AI-callcenter bygget på Retell AI er en næste generations stemmeautomatiseringsplatform, der implementerer LLM-baserede, menneskelignende stemmeagenter til at håndtere indgående og udgående opkald i stor skala. Disse agenter kan fungere som AI-receptionister, intelligente IVR-systemer og udgående AI-telemarketingagenter, mens de håndterer telefonbaserede interaktioner med naturlige samtaler af menneskelig kvalitet og autonom opgaveudførelse.
Revolutionér din callcenter-drift med Retell
