Lær din AI din forretning at kende med vidensbase

Viden ind. Bedre svar ud.
Vidensbasen omdanner dit eksisterende indhold til live kontekst for hvert opkald. Importér websider, upload dokumenter eller tilføj brugerdefineret tekst – og lad din AI-agent hente de rigtige oplysninger i realtid for at besvare spørgsmål, reducere hallucinationer og holde samtalerne i gang, i stor skala.
Oversigt

Gå videre end prompt-baseret AI

Prompts er svære at vedligeholde og nemme at vokse fra. Vidensbasen giver din agent adgang til den information, dit team allerede er afhængigt af – så den kan svare med større præcision, holde sig på linje med din forretning og håndtere flere kundespørgsmål uden menneskelig indgriben.

Upload websider
Nøglepunkter
Understøtter enkeltssider eller hele websites
Realtidssøgning på under 100 ms
Strømlinet og effektivt
Up to 500 URLs per knowledge base
Upload dokumenter
Nøglepunkter
Upload nemt PDF-, DOCX- og TXT-filer
Tilføj forretningsspecifik vejledning eller kurateret viden
Understøtter en bred vifte af formater
Text and connected apps
Key Points
Up to 50 text snippets per knowledge base
Sync Google Drive, OneDrive and Notion
Changed sources re-sync on the daily auto-refresh
Funktion

Giv din agent det indhold, den har brug for til at svare med sikkerhed

Giv nemt din agent adgang til den information, kunderne spørger om – uden at hardkode hvert eneste detalje ind i prompts. Og du kan genbruge den på tværs af flere agenter.

Retell dashboard Knowledge Base tab showing a knowledge base of five uploaded documentation files, with the workspace's other knowledge bases listed beside it.
Bygget til kontaktcentre, ikke til demoer

Retell er den AI-stemmeplatform, som enterprise-kontaktcentre kører på

Med Retell bygger, tester og udruller du AI-telefonagenter, der håndterer reelt opkaldsvolumen, så dit team bruger sin tid på de samtaler, der kræver et menneske.
Overholder SOC 2 Type II og HIPAA. Betroet af teams med 1.000+ opkald om dagen.
Sådan fungerer det

Sådan bruger du en vidensbase, trin for trin

Retell dashboard Knowledge Base tab with a knowledge base of website and file sources.
Opret den
Gå til fanen Vidensbase og klik på Tilføj. Vælg derefter, hvordan du vil tilføje indhold:
URL: Importér fra en webside eller et helt website
Fil: Upload dokumenter (PDF, TXT, DOCX)
Tekst: Tilføj indhold direkte
 
Retell agent editor with the Knowledge Base settings section.
Tilføj den
Gå til afsnittet Vidensbase i agentditoren, og vælg dit indhold. Din agent bruger det til at give præcise og relevante svar.
 
Kontakt salg
Retell agent editor with a knowledge base attached to the agent.
Test den
Prøv at stille et relateret spørgsmål i testområdet. Din agent henter selv fra vidensbasen – uden yderligere opsætning.
 
Produkthøjdepunkter

Bygget til at håndterevirkeligheden

Answers stay current.
Auto-refresh re-fetches your URLs and re-syncs changed Google Drive, OneDrive and Notion sources every 24 hours. If a source can't be refreshed, its existing content is kept.
One source for voice and chat.
Chat agents use the same knowledge bases as voice agents, so callers and website visitors get answers from the same content.
See what the agent retrieved.
Every agent turn that used the knowledge base shows a Knowledge Base Retrieval link in Call History, with the exact chunks passed to the LLM.
Tune retrieval, not just prompts.
Set chunks to retrieve and a similarity threshold, add a Knowledge Base Instruction to focus the search, or attach a knowledge base to a single node in a conversation flow.
Anvendelsesområder

Dokumenteret effekt på tværs af
brancher

Udforsk Retell-kunder
Inbounds
Inbounds.com har skaleret og optimeret sine opkaldskampagner uden at gå på kompromis med den menneskelige overvågning, der er afgørende for kundernes succes.
“Vores tidlige adoption af Retell AI, kombineret med vores evne til at tilpasse den dybt og bygge vores egen infrastruktur omkring den, giver os virkelig en fordel i branchen.”
Leonardo Danconia
CEO and Cofounder, inbounds.com
Swtch Energy
Omkostningerne til vores kundesupportteam steg 300 til 400 procent om året. Ved at introducere Retell og bygge Lucas var vi i stand til at reducere den byrde med over 50 procent, drastisk forbedre vores SaaS-marginer og stadig støtte vores kunder under høj vækst og presserende situationer.
Carter Li
CEO
Matic Insurance
Mens vi har udforsket måder at drive større effektivitet i vores forretning over de seneste 18 til 24 måneder, er udnyttelse af AI-teknologier blevet en nøgledel af den strategi. Ved at gøre det er vi i stand til at reducere omkostningerne ved at erhverve nye kunder og samtidig fastholde, eller endda sænke, omkostningerne ved at fastholde og betjene dem gennem hele deres livscyklus hos os.
Brian Barker
Product Manager
Integrationer

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Udforsk flere
funktioner

Udforsk, hvordan Retell AI kan transformere alle dele af dine opkaldsoperationer. Se det fulde udvalg af funktioner designet til smartere automatisering, bedre effektivitet og en forbedret kundeoplevelse.

Competitor overview

What an AI knowledge base does on a live call

An AI knowledge base is a collection of your own content, such as webpages, documents and text, that an AI agent searches during a conversation and uses as context for its reply. On a phone call that search has to fit between the caller finishing a sentence and the agent starting to speak, so Retell runs it before every response the agent gives.

Diagram of how a Retell AI knowledge base feeds a voice agent. Before the call, webpages (up to 500 URLs), files (50 MB each), text snippets (up to 50) and synced Google Drive, OneDrive and Notion content are split into chunks, embedded and stored in a vector database, linked to agents and auto-refreshed every 24 hours when enabled. During the call, before every reply: 1 the caller speaks, 2 the recent conversation is condensed into a search query, 3 the closest chunks are retrieved (3 by default, similarity threshold 0.6), 4 they are added to the LLM prompt under Related Knowledge Base Contexts, 5 the agent answers. Retrieval generally adds under 100 ms.
How a Retell AI knowledge base is built before the call and searched before every agent reply. Diagram by Retell AI, October 2026. Source: Retell knowledge base docs.

You don't need to change your prompt. Once a knowledge base is linked to an agent, it is searched automatically, and the retrieved text is added to the LLM prompt before the agent replies. Keep facts in the knowledge base and keep instructions in the agent's prompt.

What you can add to a Retell knowledge base

Source What it holds How it stays current Limit per knowledge base
URLs Single pages, or every page under a URL path with auto-crawl Auto-refresh and auto-crawl every 24 hours, when enabled 500 URLs
Files PDF, DOCX, Markdown, TXT, HTML, CSV, XLSX, PPTX and more Re-upload when the file changes 25 files, 50 MB each; spreadsheets up to 1,000 rows and 50 columns
Text Snippets you paste or type in the dashboard Edit in the dashboard 50 snippets
Google Drive, OneDrive, Notion Docs, Sheets, files and pages from a connected account Changed sources re-sync on the 24 hour auto-refresh, when enabled See the sync guides

Need more room? Create another knowledge base. An agent can use more than one, and chat agents use the same knowledge bases as voice agents.

Retrieval is only as good as the source. Retell's docs recommend Markdown with clear headings, short sections and specific names, dates and units, because each chunk is read on its own. Our guide on how to structure a voice AI knowledge base goes further, and what grounding in AI means covers why answers from your own content are more reliable than answers from training data alone.

AI knowledge base FAQ

What is an AI knowledge base?

An AI knowledge base is a collection of your own content, such as webpages, documents and text, that an AI agent searches during a conversation and uses as context for its answer. In Retell, sources are split into chunks and stored in a vector database, and the agent retrieves the most relevant chunks before each reply.

Do I need to change my agent's prompt to use a knowledge base?

No. Once a knowledge base is linked to an agent, Retell searches it automatically before every response. You don't need to mention it in the prompt.

How do I stop the agent from answering outside the knowledge base?

Add an instruction to the agent's prompt telling it to answer only from the retrieved knowledge base context, which appears under the heading Related Knowledge Base Contexts, and to say so when no related information is found. Retell's knowledge base docs include a sample instruction you can copy.

Does the knowledge base add latency to calls?

Retell has optimized knowledge base retrieval for real-time calls, and it should generally add under 100 ms of latency.

How much does the Retell knowledge base cost?

Your first 10 knowledge bases are free, and each additional one is $8 per month. Calls with a knowledge base enabled cost an extra $0.005 per minute, whether the agent uses one knowledge base or several. Voice agents start from $0.07 per minute.

How does the knowledge base stay up to date?

Turn on auto-refresh and Retell re-fetches your URLs and re-syncs changed Google Drive, OneDrive and Notion sources every 24 hours. If a source can't be refreshed, its existing content is kept. Uploaded files don't sync, so re-upload a file after it changes.

Can chat agents use the same knowledge base as voice agents?

Yes. Chat agents use the same knowledge bases as voice agents, so a caller and someone chatting on your website or over SMS get answers from the same content.

How can I see which content the agent used on a call?

Open the call in Call History. Every agent turn that used the knowledge base shows a Knowledge Base Retrieval link that lists the exact chunks passed to the LLM for that response.

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