An AI Legal Assistant That Answers Every Call and Books the Consult

5.0

ON G2

General AI legal assistants do research and draft documents. They do not answer your phone, and a missed call is a missed client. Retell AI is the AI legal assistant for your firm's phone line: a voice agent that answers every call, runs new-client intake, qualifies the matter, books the consultation, and routes the case to the right attorney. It works on your existing number, 24/7, so the next caller reaches a live conversation instead of voicemail. It does not give legal advice; it captures the matter and gets the caller to a lawyer.

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How It Works

Go from build to a live client call in a day, on your existing number.

Build the agent

Point the agent at your practice areas, fees, and process through a knowledge base that syncs as that content changes. Define the call flow with a drag-and-drop builder: greeting in your firm name, matter type, the intake questions each practice area needs, the party details your team uses to run a conflict check, qualification, consultation booking, and routing by practice area. No engineering team is required for a standard agent.

Test against your real callers

Run the agent through simulation against the calls a firm actually gets: a personal-injury lead, a family-law caller, a price shopper, an existing client, a vague “it is about my friend's case” caller, and an urgent matter. Each run scores how completely it captures intake and whether it escalates the right calls, so you fix the flow and validate before it answers a live caller.

Connect your line and go live

Connect your line through SIP trunking and forward calls to the agent, all of them, only the ones you miss, or only after hours. Set the escalation rules: existing clients, opposing parties, and anything that needs a lawyer transfer to a human immediately. Go live on one line, confirm intake quality, then expand.

Monitor and retrain

Every call is transcribed, summarized, and tagged by outcome through post call analysis, and every intake writes structured fields to your case management or CRM. Track intake completion, consult booking rate, and transfer rate in a dashboard, then retrain the flow on the calls the agent fumbles.

Use Cases

Run new-client intake on every call

The agent captures matter type, incident details, key dates, the parties involved, and contact information in natural conversation, not a rigid touch-tone menu. It asks the questions each practice area needs, from date of injury and insurance status to jurisdiction and opposing party, adapts when the caller answers out of order, and writes structured intake fields to your case management or CRM in seconds.

Qualify the matter and book the consultation

The agent qualifies by practice area, jurisdiction, timeline, and fit, and politely declines matters the firm does not take. It checks live availability and books on Cal.com, Google Calendar, or Calendly during the call, sends a confirmation and reminder to cut no-shows, and hands a qualified caller to the right attorney with a warm call transfer that carries the matter.

Screen, route, and escalate the right way

The agent identifies existing clients, opposing parties, and urgent matters, and routes each to the right person or queue. It captures the names and details your team needs to run a conflict check and flags a potential conflict to escalate rather than proceed, and it never gives legal advice: it gathers the matter, answers process and fee questions, and connects the caller to an attorney.

Cover after-hours and overflow

The agent answers nights and weekends, when someone calls right after an accident or an arrest and will hire the first firm that picks up, and captures intake while your staff is in court or on another line through an AI answering service that never sends a caller to hold.

Run intake follow-ups and consult reminders

Beyond inbound, the agent runs outbound intake follow-ups and consultation reminders through batch call campaigns, within the consent rules you configure.

Serve callers in their language

The agent greets callers in your firm name with one of 100+ lifelike voices and holds the conversation across many languages with automatic detection, so a caller is captured in the language they start in.

Compliance

Client matters are confidential, so the platform is built to keep them that way. Every call is transcribed for your records, with configurable data-retention windows.

SOC 2 Type II

Call data runs on SOC 2 Type II certified infrastructure, meeting enterprise security requirements.

GDPR

Caller data is processed under GDPR, covering consent and access rights for callers in the EU.

PII Redaction

Sensitive details are masked in transcripts automatically, alongside single sign-on and role-based access so only the right people see client matters.

Feature

Why law firms choose Retell AI for their phone line

Build

Deploy

Monitor

Captures clean intake, not a voicemail to decode

The agent logs structured fields, matter type, dates, parties, contact details, to your case management or CRM within seconds of the call, so your team opens a complete file instead of a callback note.

Never gives legal advice, escalates when it should

The agent runs intake and routing only. Existing clients, opposing parties, and anything that calls for a lawyer transfer to a human right away, with the full conversation attached.

Answers in roughly 600 milliseconds, sounds like a person

End-to-end latency of about 600ms with proprietary turn-taking, measured in the 580 to 620ms range, the threshold where callers stop noticing they are speaking with AI. In blind tests, callers could not distinguish the agent from a person on the majority of calls. Results vary.

A fraction of a legal answering service

Human legal answering services run about $1.95 to $2.95 a minute in overage and can cost a firm tens of thousands more over five years than a pure-AI agent at $0.07 a minute, while only covering the hours you pay for. Results vary.

A missed call is a lost case, so it tracks every one

Each new matter is worth thousands in fees, and the voicemail black hole costs service firms an estimated 30% of after-hours leads. Every call is transcribed, summarized, and tagged by outcome, so you track intake completion, consult booking rate, and transfer rate instead of guessing. Results vary.

Integrations

Seamless 
Integrations with Your
Tech Stack

View All Integrations

Hubspot
Twillio
Vonage
Go High Level
8n8
Zapier
Salesforce

Hubspot
Twillio
Vonage
Go High Level
8n8
Zapier
Salesforce

Avaya
Genesys
Five9
Amazon Connect
Telnyx
Make
Cal.com

Avaya
Genesys
Five9
Amazon Connect
Telnyx
Make
Cal.com

Pricing

Cut Costs by 90% with AI phone Agents

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

Get Started

Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

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FAQ

Frequently asked questions.

What is an AI legal assistant?

The term covers two different tools. One is a research-and-drafting assistant that summarizes case law, reviews contracts, and drafts documents for attorneys. The other is a phone assistant that answers calls, runs new-client intake, and books consultations in live conversation. Retell is the second kind: a voice agent that handles a firm's inbound and outbound calls, captures the matter, qualifies the caller, and routes to an attorney. It differs from a chatbot or voicemail because it holds a multi-turn conversation and acts during the call.

Does it give legal advice?

No. It runs intake, answers process and fee questions, qualifies the matter, and routes the caller to an attorney. It is built to gather information and book the consultation, not to interpret the law or advise on a case.

Can it run a conflict check?

It captures the party names and details your team needs to run a conflict check, and it can flag a potential conflict and escalate rather than proceed. Your firm runs the actual check against your system.

Does it work with my case management or CRM?

Yes. It connects by webhook to systems like HubSpot, Pipedrive, and Zoho, and logs structured intake fields, matter type, dates, parties, and contact details, where your team already works.

Can an AI legal assistant replace a lawyer?

No. It handles intake, screening, scheduling, and routing, the front-desk and new-client work, so attorneys spend their time on matters that need a license. It does not provide legal advice, form an attorney-client relationship, or make legal judgments. The law stays with your lawyers; the agent makes sure every caller reaches them.

How much does it cost?

Pay-as-you-go at $0.07 per minute with no platform fee or contract, plus $10 in free credit to start. You pay for minutes worked, not per call, so the cost reads as cost per signed client rather than an answering-service retainer.