Medical Receptionist

A HIPAA-aware front-desk voice agent for primary care and outpatient clinics. Greets callers, identifies intent, and verifies patient identity before discussing any appointment or medical information — and gracefully handles third-party callers like a parent calling for a child.

Covers the full receptionist workload: scheduling, rescheduling, and cancellations; prescription refill requests; insurance and hours FAQs; and taking messages for specific providers. Two safety branches are built in — an urgent-symptoms detector that escalates to 911 guidance and live staff, and a human-request detector that transfers cleanly when a caller is frustrated or asks for a person. Speaks slowly and conversationally, and never offers medical advice.