With Retell, weβve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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AI Service Booking for Home and Field Service Jobs
5.0
ON G2
Service scheduling for the customers who call instead of booking online. The agent takes the job type and address, checks your service area and open windows, books the job in your scheduling system, and sends emergencies to the on-call tech. Run a pilot on your real calls before you sign a contract.
Trusted by over 4,000 businesses powering 100+ million calls per month.
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How It Works
Set up AI service booking in four steps, from your scheduling system to live bookings on your existing number.
Connect your scheduling system
Connect your field service software or calendar through custom functions, or GoHighLevel, Cal.com, or Calendly natively, then write the rules for service areas, job types, time windows, and which calls go to a person.
Test on real service calls
Run simulated calls with addresses outside your area, emergencies at 10pm, customers who already booked online, and callers who change their mind, and grade every run before a customer calls.
Connect your number
Keep your existing number by importing it over a SIP trunk or forwarding it from your carrier, then start with after-hours calls or one branch before the rest.
Go live and track bookings
Every call gets a transcript and post-call extraction, so you can track jobs booked, emergencies sent to the on-call tech, and calls that ended without a booking.
Use Cases
Service jobs booked on the call, not called back tomorrow
First-ring booking for inbound service calls
Need the caller booked before they hang up and try the next company on the search results. In home services the first business to answer usually gets the job, and a callback an hour later often finds the customer already booked elsewhere. The agent answers every call, asks what the job is and where, checks the address against your service area, and offers the next open window. It books the job on the call with appointment booking and reads back the date, the window, and what to expect.
Emergencies sorted from routine jobs
Need a flooded basement at 10pm treated differently from a filter change. You list the words that mean an emergency in your trade, such as no heat, no AC, water coming through the ceiling, or a burst pipe. Those calls go straight to your on-call tech or manager with a warm transfer. Routine requests after hours get booked into the next open window or logged for the morning, so nobody is woken up for a tune-up. Restoration teams that need the full after-hours line covered use a restoration answering service.
Bookings written into your scheduling system
Need the job in your system without anyone re-keying it from a voicemail. The agent checks openings and writes the booking through your scheduler's API, or books a GoHighLevel, Cal.com, or Calendly calendar natively. Teams that do not book straight onto a technician can have the agent book into a holding calendar or a morning or afternoon window, and a dispatcher assigns the tech later. That also works when technician calendars are not kept current: the customer gets a window, not a promise the schedule cannot keep.
Web leads called and booked in minutes
Need form fills from your site and ads called while the homeowner is still thinking about the job. A form submission can trigger an outbound call through the API, and the agent reads your required disclosure, confirms the name and address from the form, and offers open appointment times from your scheduler. Customers who already booked online are filtered out before the call is placed, so nobody gets called about an appointment they made themselves. Qualification questions come after the booking, not before. See lead follow-up for home services.
Confirmation calls before the visit
Need tomorrow's estimates confirmed so the sales rep does not drive to an empty house. The agent calls each customer on your list through batch calling, confirms the time, and checks what your team needs to be true, such as every decision maker being home, an hour set aside, or the job being a full replacement rather than a repair. Reschedules go back into your calendar on the same call, and anything the customer pushes back on is logged for a person to follow up.
Auto repair, tire, and dealership service
Need service booked for vehicles as well as homes. The same booking pattern covers repair shops and tire centers, where the agent collects year, make, model, and the problem before offering a slot, in auto repair booking. Dealer groups booking service lanes across several rooftops use dealership service scheduling, and HVAC companies use HVAC service booking.
Built for Contact Centers, Not Demos
Retell is the AI Voice Platform Enterprise Contact Centers Run On
Retell lets you build, test and deploy AI phone agents that handle real call volume, so your team spends its time on the conversations that need a person.
Feature
Why home and field service teams choose Retell AI for service booking
Openings from the system you already schedule in
Service businesses schedule in very different places: field service software, a CRM calendar, or a shared calendar. Custom functions let the agent ask your system for openings during the call and write the booking back, and fields from each response are kept for the rest of the conversation. GoHighLevel, Cal.com, and Calendly connect natively without custom code.
Service areas, job types, and rules you control
Every service business has rules dispatchers carry in their heads: which ZIP codes you cover, which jobs need an estimate first, which calls never get booked without a manager. You write those rules into the agent's instructions and change them yourself, without a vendor ticket. When a request breaks a rule, the agent explains why and offers the closest option.
Hand off to the on-call tech with the details
Some calls need a person right away, like an active leak, no heat in winter, or an unhappy customer. You decide which ones. A warm transfer briefs your tech or manager privately on the address and the problem before connecting the caller, and the full transcript is available after the call.
Every call answered on your busiest night
Storms, heat waves, and freezes bring a week of calls in one evening, often after the office has closed. The agent answers calls in parallel, with 20 concurrent calls included on pay-as-you-go and more on demand, and burst mode absorbs spikes above your limit. Callers say what they need in plain language, with no press-1 menu.
Jobs booked, emergencies, and missed bookings
You need to know how many calls became booked jobs, not only how many were answered. Post-call extraction records fields you define on every call, such as job booked, job type, emergency, and transfer reason. The analytics dashboard charts them by agent and by hour, and alerts notify you by email or webhook when booking rate drops.
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- 8n8
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- Avaya
- Genesys
- Five9
- Amazon Connect
- Telnyx
- Make
- Cal.com
Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
$0.07β$0.31 per minute β Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
White glove service for your use case.
Premium support with dedicated solution engineer teams.
Custom pricing and concurrent calls based on your needs
FAQ
Frequently asked questions.
Does Retell connect to ServiceTitan, Housecall Pro, or Jobber?
Retell does not ship a prebuilt connector for ServiceTitan, Housecall Pro, Jobber, or other field service software. The agent reaches your system through custom functions that call its API during the call to check openings and book the job, or through webhooks that send the booking after the call. GoHighLevel, Cal.com, and Calendly are native integrations that check availability and book on their calendars without custom code. Your team, a Retell solution partner, or our team builds the connection once.
What if our technicians do not keep their calendars up to date?
Then the agent should not promise exact times. It can offer time windows, such as morning or afternoon, or book into a holding calendar that a dispatcher reviews and assigns. The customer gets a confirmed window, your dispatcher keeps control of who goes where, and the tech can call ahead before arriving.
How does the agent handle emergency calls?
You define what counts as an emergency for your trade and where those calls go. When a caller describes one, the agent transfers the call to your on-call number. With a warm transfer, it waits for someone to pick up and briefs them privately on the address and the problem before connecting the caller. Routine requests after hours are booked into the next open window or logged for the morning.
Can the agent call leads from our website forms?
Yes. Your form or CRM can trigger an outbound call through the Retell API as soon as the lead comes in, and batch calling handles lists. You write the disclosure the agent reads at the start of the call, and you are responsible for having consent to call. Leads who already booked online can be filtered out before the call is placed.
How much does AI service booking cost on Retell?
Pay-as-you-go voice agents cost $0.07 to $0.31 per minute, depending on the language model, voice, and telephony you choose, with $10 in free credits to start and no contract. Twenty concurrent calls are included, and calls above your limit can run in burst mode at an extra $0.10 per minute. Enterprise plans have custom pricing. See pricing for your mix.
How is this different from an answering service?
An answering service takes a message and someone calls back. The agent books the job during the call: it checks your service area, offers an open window, writes the booking to your system, and sends emergencies to the on-call tech. Your team starts the morning with booked jobs instead of a list of callbacks.
