With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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AI Collision Repair Intake for Auto Body Shops
5.0
ON G2
Collision intake for the calls your front office can't get to. The agent answers after an accident, asks whether the repair goes through insurance, books the estimate or the drop-off, passes tow requests to your on-call person, tells customers where their repair stands, and transfers insurers and complex questions to the right estimator. Start with the calls nobody picks up and widen from there.
Trusted by over 4,000 businesses powering 100+ million calls per month.
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How It Works
Set up AI collision repair intake in four stages, from your intake questions to calls answered on your shop's existing number.
Write your intake questions
Write how your shop handles estimates, drop-offs, tows, and status calls, with your hours and locations, then connect your calendar and your shop system or production board through native integrations or custom functions.
Test on real collision calls
Run simulated calls with a shaken first-time accident caller, an insurance adjuster, a tow request from the roadside, and a customer asking whether the car is ready, and grade every run before a customer calls.
Connect your shop number
Keep your shop number by importing it over a SIP trunk or forwarding it from your phone system, and choose whether the agent answers every call, the ones nobody picks up, or after hours only.
Go live and track booked estimates
Every call returns a transcript and the fields you define, such as caller type, insurance or self-pay, estimate booked, and tow requested, so you can see what the phones bring in.
Use Cases
Collision calls taken from the first ring to the right person
Estimate calls sorted by insurance or self-pay
Need each caller on the right path from the first question. The agent asks whether the repair goes through insurance and whether a claim has been filed, then collects the insurer and claim number, or notes a self-pay repair. It explains how your shop handles estimates, such as walk-in hours or a booked time, from the instructions you write.
Estimate and drop-off times booked
Need the car on your schedule before the caller phones another shop. The agent takes the name, number, year, make, model, and damage, then books an estimate or drop-off in a native Cal.com or Calendly calendar, or in your shop system through a custom function where its API allows. It reads back the day, time, and location so the customer knows it is done.
Tow requests passed to your on-call person
Need tow calls handled when the owner is not at the phone. The agent collects where the vehicle is, the vehicle type, whether it can be driven, and where it should go, then texts the details to your on-call number and starts a warm transfer with a private briefing. It tells anyone in danger to call 911 first. Tow operators use a towing answering service.
Repair status read from your production board
Need status calls off the front counter. If your shop system or production board has an API, a custom function looks up the repair by the caller's phone number, and the agent reads back the stage, such as waiting on parts, body work, paint, or reassembly. When the board can't answer, it takes a message and texts it to the shop. Mechanical repair shops use auto repair booking.
Insurers and complex questions sent to the right person
Need adjusters and hard questions to reach someone who can answer. The agent tells customers apart from insurance company callers and transfers adjusters to the estimator or appraiser you name, by number or extension. First-time accident customers with claim or coverage questions go to your team too, because the agent explains your process but doesn't advise on coverage.
One number for every shop location
Need one phone number to serve several locations. The agent asks which location the customer wants, uses that location's hours and calendar, and transfers to its front office or estimator. Forward the calls nobody picks up from your phone system, and if a transfer goes unanswered, the agent takes a message for a callback instead of leaving the customer on hold.
Built for Contact Centers, Not Demos
Retell is the AI Voice Platform Enterprise Contact Centers Run On
Retell lets you build, test and deploy AI phone agents that handle real call volume, so your team spends its time on the conversations that need a person.
Feature
Why collision repair shops choose Retell AI for intake calls
Calendar, shop system, and production board connected
Intake needs open times and repair stages. Cal.com and Calendly are native calendar integrations, and custom functions reach your shop system or production board wherever it has an API.
Intake questions your front office maintains
Hours, insurers, and estimate rules change. Your team edits the intake questions without a vendor ticket and publishes a new agent version once it passes your simulated calls.
Warm transfer to estimators and on-call staff
When a call needs a person, a warm transfer briefs them privately on the caller, the vehicle, and the claim before connecting, so the customer doesn't repeat the accident story.
Every location on the number you already have
Forward unanswered calls from your phone system or import your number over a SIP trunk, with 20 concurrent calls included on pay-as-you-go. Transfers ring your locations' numbers or extensions, so your front office stays in the loop.
Estimates booked, tows passed, insurers routed
You need to see what the phones bring in. Post-call extraction records the fields you define on every call, such as caller type, insurance or self-pay, estimate booked, and tow requested. The analytics dashboard charts them, and alerts notify you by email or webhook when results slip.
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Pricing
Cut Costs by 90% with AI phone Agents
Pay as you go
$0 to start.
$0.07–$0.31 per minute – Pay only for what you use.
60 mins of free access.
20 concurrent calls.
10 Free Knowledge Bases.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
White glove service for your use case.
Premium support with dedicated solution engineer teams.
Custom pricing and concurrent calls based on your needs
FAQ
Frequently asked questions.
Does Retell integrate with CCC ONE or other shop management software?
Shop management and estimating systems, such as CCC ONE, have no prebuilt connector. Where your vendor offers API access, a custom function reads or books through it during the call; ask your vendor what it allows. Production boards such as ClickUp connect the same way. Cal.com and Calendly are native calendar integrations, and webhooks can send every call's details to your team after the call.
Can the agent answer insurance and claim questions?
It collects the insurer, the claim number, and whether a claim has been filed, and explains how your shop works with insurance, from the instructions you write. It doesn't advise on coverage. Detailed claim questions go to your estimator or appraiser by warm transfer, with the details already collected.
What happens with a tow request at night?
The agent collects the vehicle's location, type, condition, and destination, texts the details to your on-call number, and transfers the caller with a private briefing. If nobody answers, it takes a message and tells the caller when to expect a callback. It tells anyone in danger to call 911 first.
Can one agent cover several shop locations?
Yes. The agent asks which location the customer wants and uses that location's hours, calendar, and transfer number. If your locations have separate numbers, the inbound webhook can pick the agent or pass location details per call. Test both setups on simulated calls and keep the one that sounds right.
How much does AI collision repair intake cost on Retell?
Retell voice agents are priced per minute of conversation, from $0.07 per minute, depending on the language model, voice, and telephony you choose. Pay-as-you-go needs no contract, and Enterprise plans have custom pricing for high volume or custom deployment needs. See pricing for your mix.
How is collision intake different from auto repair booking?
Collision calls start after an accident, so the agent sorts insurance from self-pay, collects claim details, passes tow requests, and routes adjusters. Auto repair booking covers mechanical work such as diagnostics, maintenance, and tires. Shops that do both can run both flows on one number.
