Cents Frees Laundromat Operators From the Front Desk With Retell

Cents has partnered with Retell so laundromat operators can stop being the receptionist.

Cents powers 4,000+ laundromat brands across all 50 states, and uses Retell to give every operator a 24/7 voice receptionist they could never have staffed themselves. Their operators are scrappy, running drivers, fixing machines, and picking up the phone all at once. So "What time do you open?" and "Can I get a refund for a broken washer?" become the calls that just don't get answered, and revenue walks right out the door.

With Retell, Cents built Assist, a voice agent that answers every call, in every store, around the clock.

The impact:

• 75% of calls resolved without a human
• 24/7 coverage across thousands of stores
• Fastest-growing SaaS revenue line at Cents inside six months
• Callers regularly mistake Assist for a real person

This is what API-first voice AI looks like when a vertical SaaS embeds it the right way. It's the future of how laundromats run their business, and we're excited to keep building together.