Matic has partnered with Retell to make insurance calls faster, smoother, and a whole lot less painful.
Matic helps people find home and auto insurance by connecting borrowers with personalized coverage options at exactly the right moment. The challenge was scale. When you're handling 120,000+ calls a month, every missed call, long intake flow, or after-hours lead adds up fast.
With Retell, Matic built a production voice AI system that now handles everything from after-hours intake to quote qualification and appointment rescheduling.
The impact:
- Quote intake is 3 minutes faster per call
- 50% of repetitive workflows automated
- 90 NPS maintained while scaling automation
Matic treats voice AI like a living system. Their team reviews calls every week and continues to refine the experience for both borrowers and agents. That mindset is why the program keeps getting better, and why automation hasn't come at the cost of the experience.
Excited to keep building together.
