The front desk is the first voice a member hears, and at Crunch Fitness it now answers every time. Retell is powering AI phone support across Crunch Fitness locations nationwide, handling the heavy lifting of member support: membership questions, billing, class schedules, and more.
At selected locations, a multilingual AI receptionist manages calls end to end, with the speed and warmth members expect from a real front desk team. And Crunch didn't stop at inbound. The team added outbound AI to support new club openings, member onboarding, and failed payment recovery, turning routine follow-ups into conversations that actually get handled.
The combination of scale and quality is exactly what a national fitness brand needs: every member reaches a helpful voice, every time, without stretching the front desk thin.
Huge shoutout to the Crunch Fitness team. The front desk is officially in shape, and we're thrilled to be on this journey together.
