Gainsight Scales Its Renewal Motion With Retell

We're excited to welcome Gainsight to the Retell customer family.

Renewals are the critical engine of every subscription business, but proactively reaching every customer at scale is one of the hardest operational challenges in customer success. Gainsight is solving that.

Their enterprise customers can now scale their renewal motion with a voice agent layer powered by Retell. Outbound agents proactively reach customers ahead of renewal, confirming intent, surfacing objections, and flagging churn risk. That means renewal managers walk into every conversation already briefed, focused only on the accounts that need them most.

Gainsight chose Retell for its sub-second turn-taking, enterprise-grade reliability, and fully guardrailed agents built for every customer interaction. In a workflow where tone and timing directly affect retention, those details are what make an automated conversation feel trustworthy rather than transactional.

We're proud to partner with the Gainsight team as they continue to raise the bar for what customer success can do at scale.