Gifthealth has partnered with Retell to power AI voice across specialty pharmacy programs, prescribing a faster path through healthcare's phone maze.
When patients call to qualify for an assistance program, transfer a prescription, or ask about treatment prep, Retell answers the call while Gifthealth orchestrates everything behind the scenes. What started as a 216-call pilot has become a production voice network handling millions of patient calls across the US.
A few of the highlights so far:
- Supported nearly 200% of the patient base with 50% of the original staff
- 4x operational efficiency
These are real patient calls about GLP-1 weight management, gastroenterology care, renal and dialysis support, and after-hours questions about treatment prep that can't wait until morning. In specialty pharmacy, a quick, clear answer isn't just good service; it can shape whether someone starts or stays on the therapy they need.
We're honored to power the voice layer at Gifthealth, helping make specialty medications more accessible at scale.
