Retell is now powering customer activations and support for Reach.
Activating a new phone line usually means hold music, getting bounced between departments, and repeating your order number over and over. Reach wanted something better, especially for customers who just want clear answers and a phone that works.
Now customers can call a Retell voice agent, validate their information, activate their line, check order status, handle port-ins, and get routed to the right support team, all in one conversation. Reach wanted support that actually feels helpful, not rushed, robotic, or impossible to navigate, and that's exactly what their customers get.
The best part is what changed behind the scenes. Activations that used to require a live rep now happen autonomously over the phone, 24/7. That means customers get set up whenever they call, day or night, and Reach's team is freed from the repetitive steps to focus on the moments that need a human touch.
Huge thanks to the Reach team for building this with us.
