Spare has partnered with Retell to power AI voice across 40+ transit agencies globally.
When riders call to book a paratransit trip, cancel a ride, or check their ETA, Retell answers the call while Spare orchestrates everything behind the scenes. What started as a small pilot has become a production voice network serving riders across the US, Canada, and Europe.
The numbers tell the story:
- 1.29M+ calls handled
- 2.49M+ minutes processed
- 170,000+ calls in April alone
- 70 to 75% successful trip completion rates
- Negative sentiment cut by more than half
- 7,000+ calls answered every weekday
These aren't demos. They're real operational calls helping elderly, disabled, and transit-dependent riders get to work, medical appointments, grocery runs, and home safely every day. For many of these riders, a phone call is the only way to arrange the trip, which makes answering it reliably a matter of access, not just convenience.
Spare moves cities, and Retell moves the conversations behind them. We're honored to power the voice layer helping make public transit more accessible at scale.
