With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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Retell has fundamentally transformed how we manage client care at scale. With Danielle, our AI voice agent, we’ve routed tens of thousands of calls with remarkable consistency, reduced manual handoffs, and unlocked client insights we never had access to before.
Farah Ahmed
Director of Customer Experience at StorageVault
Contact Sales
See how Retell helps you deploy voice AI agents at scale.
Need support? Email support@retellai.com
How it works
Enhance patient service
and offload tasks with AI phone agents.
Handle IVR
AI Agent Navigates IVR to Retrieve Clinic Information
Press Digits to navigate to right department
Seamlessly press digits and navigate to the correct department.
Retrieve Information from Pharmacy/Clinic
Gather essential details directly from clinic or pharmacy systems.
* better than IVR.
Call Routing
Seamless Routing To The Right Department
Dynamic Routing to different Departments
Automatically connect callers to the appropriate department based on their needs.
Smart Routing to Assigned Contacts
Seamlessly route calls to a user’s designated contact, such as their primary doctor, using dynamic variables instead of fixed department numbers.
Warm Transfer to a Human Agent with Context
Ensure smooth handovers by transferring calls to human agents with full conversation history.
Lucas answers calls in seconds, handles urgent EV support at scale, cuts support costs by over 50%, and significantly improves our SaaS margins.
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Handle IVR
AI Agent Navigates IVR to Retrieve Clinic Information
Press Digits to navigate to right department
Seamlessly press digits and navigate to the correct department.
Retrieve Information from Pharmacy/Clinic
Gather essential details directly from clinic or pharmacy systems.
Retrieve Information from Pharmacy/Clinic
Gather essential details directly from clinic or pharmacy systems.
Compliance and Security
Enterprise-Grade Security and Reliability
From data protection and compliance to uptime and system resilience, Retell delivers the enterprise-grade security and reliability required to run voice AI at production scale.
Compliance & Security
Fully compliant with HIPAA, SOC2 Type II, and GDPR. We ensure your voice agents meet the highest global standards for data privacy and security.
SSO
Seamless single sign-on with enterprise identity providers for secure, centralized access control.
Personal Info Redacant
User-defined controls to selectively redact sensitive personal data in calls and transcripts.
Custom Role Based Control
Configurable roles with module-level permissions to control access across teams.
Scalability to Millions of Calls
Battle-tested infrastructure built to handle millions of calls reliably at scale.
Unmatched implementation services
Professional FDE-led implementation to ensure a smooth and secure deployment.
Enterprise On-prem
Deploy Retell within your own infrastructure to meet strict security and data residency requirements.
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
FAQ
Common Questions
What is an AI voice agent?
An AI voice agent is an autonomous system that can listen, speak, and hold natural phone conversations like a human. It uses speech recognition, large language models, and text-to-speech technology to understand callers, respond intelligently, maintain context, and take actions such as booking appointments or updating systems without relying on rigid scripts or human intervention.
How do Retell AI voice agents work?
Retell AI is a real-time conversational AI platform that uses proprietary voice AI orchestration with low-latency speech recognition, LLM-powered conversation understanding, and real-time function calling. The platform features a ~600ms latency (industry-leading responsiveness), ultra-realistic voices built from real performance data, and proprietary turn-taking models that know when to speak and listen.
How do I create AI voice agent with Retell AI?
Creating a voice AI agent with Retell is easy! Sign up for a free account on the Retell dashboard, where you’ll receive $10 of free usage. From there, you can customize and configure your AI voice agent, integrating it seamlessly with your company’s data and workflows
Can I connect agent to my existing phone number?
Yes. Retell supports integration with any telephony system through SIP trunking, making it easy to connect your existing phone number and deploy your AI-powered answering service or AI IVR without changing infrastructure.
What is an AI call center powered by Retell AI?
An AI call center built on Retell AI is a next-generation voice automation platform that deploys LLM-based, humanlike voice agents to handle inbound and outbound calls at scale. These agents can function as AI receptionists, intelligent IVR systems, and outbound AI telemarketing agents while managing phone-based interactions with natural, human-quality conversations and autonomous task execution.