With Retell, we’ve increased scheduling NPS by 38%, and filled underutilized provider capacity, allowing our team to focus on meaningful patient care instead of phone tag.
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Your Patients are Calling. Is Anyone Answering?
See how healthcare teams use AI voice agents to answer every call. 24/7, HIPAA compliant, without adding headcount.
No commitment. We'll walk you through a live example built for healthcare.
You already know what's broken.
Your admissions line goes to voicemail at 6pm. Patients don't leave messages, they call the next facility on Google.
Every missed call is a patient who was ready right now, at 2 am, on a Sunday, on Christmas morning. That moment doesn't come back.
You know the math. You've looked at hiring overnight staff, you've priced out answering services, and you've considered routing to a call center that can't verify insurance, can't do warm transfers, and reads from a script your clinical team didn't approve.
None of it works at scale. None of it works at 2am.That's the problem Retell AI solves.
Lucas answers calls in seconds, handles urgent EV support at scale, cuts support costs by over 50%, and significantly improves our SaaS margins.
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How It Works
Live in days, not months.
Tell us about your calls
We learn your call flows. Admissions, scheduling, triage, and prescription inquiries. Whatever your phones handle today.
We build your voice agent.
Your AI agent is trained on your protocols, your FAQ, and your clinical team's approved responses. HIPAA compliant from day one.
Every call gets answered.
Inbound calls are answered in under a second. Insurance gets verified on the call. Complex cases get warm-transferred to your team. No voicemail, ever.
Compliance and Security
Enterprise-Grade Security and Reliability
From data protection and HIPPA compliance to uptime and system resilience, Retell delivers the enterprise-grade security and reliability required to run voice AI at production scale.
Compliance & Security
Fully compliant with HIPAA, SOC2 Type II, and GDPR. We ensure your voice agents meet the highest global standards for data privacy and security.
SSO
Seamless single sign-on with enterprise identity providers for secure, centralized access control.
Personal Info Redacant
User-defined controls to selectively redact sensitive personal data in calls and transcripts.
Custom Role Based Control
Configurable roles with module-level permissions to control access across teams.
Scalability to Millions of Calls
Battle-tested infrastructure built to handle millions of calls reliably at scale.
Unmatched implementation services
Professional FDE-led implementation to ensure a smooth and secure deployment.
Enterprise On-prem
Deploy Retell within your own infrastructure to meet strict security and data residency requirements.
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
FAQ
Common Questions
What is an AI voice agent?
An AI voice agent is an autonomous system that can listen, speak, and hold natural phone conversations like a human. It uses speech recognition, large language models, and text-to-speech technology to understand callers, respond intelligently, maintain context, and take actions such as booking appointments or updating systems without relying on rigid scripts or human intervention.
How do Retell AI voice agents work?
Retell AI is a real-time conversational AI platform that uses proprietary voice AI orchestration with low-latency speech recognition, LLM-powered conversation understanding, and real-time function calling. The platform features a ~600ms latency (industry-leading responsiveness), ultra-realistic voices built from real performance data, and proprietary turn-taking models that know when to speak and listen.
How long does implementation take?
Most healthcare teams are live within 1-2 weeks. We handle the setup, training, and testing. Your team doesn't need to be technical.
Can I connect agent to my existing phone number?
Yes. Retell supports integration with any telephony system through SIP trunking, making it easy to connect your existing phone number and deploy your AI-powered answering service or AI IVR without changing infrastructure.
What happens when the AI can't handle a call?
It warm-transfers to your team with full context. The agent knows when to escalate, passes along everything from the conversation so far, and the patient never has to repeat themselves.
Can patients tell it's AI?
In Pine Park Health's patient survey, a third of respondents didn't realize they were speaking with an AI. Retell's 600ms response time and natural conversation flow make interactions feel human.
Is it really HIPAA compliant?
Yes. Retell AI is HIPAA compliant and SOC2 certified, with a full trust center available for your security and compliance review.