AI Voice Agent for Restaurants That Answers Every Call

5.0

ON G2

Retell AI gives restaurants a voice agent that answers the phone, takes orders, books reservations, and handles menu questions on every call. It runs 24/7 across one location or fifty, keeps your phone number, and routes anything tricky to staff. Get a Live Call from Our AI

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Trusted by over 3,000 businesses powering 30+ million calls per month.

How It Works

Deploy an AI voice agent for restaurants in four steps, from menu setup to live calls on your existing number.

Load your menu

Import your menu, hours, and FAQs, then set what the agent should book, take, and escalate.

Test with sample calls

Run simulated rush, after-hours, and catering calls to check accuracy before any real caller hears it.

Connect phone and POS

Link your existing number and sync orders and reservations to your current systems.

Go live and track

Launch on every line and watch order counts, recovered calls, and peak times in the dashboard.

Use Cases

Pickup and delivery orders at peak

Need to take a pickup order while the kitchen is slammed and the counter has a line. The agent takes the full order, handles modifiers and combos, and sends it to your POS as a clean ticket, like an ai call bot built for ordering. Tickets stay accurate and the line keeps moving.

Front-of-house phone relief

Need your host on the floor, not sprinting to a ringing phone every few minutes. The agent answers like a trained front desk, the same job AI receptionists handle, so staff stay with guests. Service runs smoother and the host stand stops doubling as a call center.

After-hours reservations and questions

Need someone to catch the 11pm reservation request and the closed-on-Sunday question. After hours, the agent runs as an ai answering service, booking tables, answering basics, and capturing callbacks instead of sending callers to voicemail. You open to a full book, not a backlog of missed calls.

Catering and private event leads

Need to catch a catering or private-event inquiry before it goes to a competitor. The agent captures party size, date, budget, and contact details, then runs lead qualification and routes the high-value request to your events manager. Big-ticket leads stop slipping through the phone.

No-show reminder calls

Need to cut no-shows without a host dialing every reservation by hand. A batch call campaign confirms upcoming bookings, offers easy rescheduling, and flags cancellations so you can release the table. Covers fill in, and empty seats from no-shows drop.

Multi-location and franchise groups

Need the same phone experience at every location, not ten setups that drift apart. One ai voice agent configuration deploys across all stores, with per-location menus, hours, and numbers managed centrally. Brands run consistent call handling whether they operate three units or three hundred.

Compliance

Restaurant calls carry caller names, numbers, and card details on every order.

SOC 2 Type II

Call and order data runs on SOC 2 Type II certified infrastructure, audited and ready for enterprise review.

HIPAA

Groups with health-adjacent operations deploy under HIPAA with a self-service BAA portal.

GDPR

Guest data is handled under GDPR, covering consent and access rights for callers in the EU.

PII Redaction

Card numbers and personal details are auto-redacted from transcripts based on your retention rules.

Feature

Why restaurant operators choose Retell AI to answer every call

Build

Deploy

Monitor

Menu, hours, and allergen answers

Callers ask about gluten, the soup of the day, and whether you are open Monday, and staff repeat the same answers all shift. A connected knowledge base auto-syncs from your menu and website, so the agent quotes current prices, specials, and allergen details on every call. When you 86 an item or change hours, the next caller hears it without anyone retraining the agent.

Reservations booked into your book, 24/7

A 9pm call asking for a table Saturday should not go to voicemail. The agent checks live availability and can book appointments directly, confirm party size, capture a name and number, and text the confirmation while the caller is still on the line. Reschedules and cancellations run the same way, so your reservation book stays accurate without a host touching the phone.

Hand off to a manager with full context

Some calls still need a person, like a 30-top booking, a comp request, or an upset regular. The agent knows which ones. When a conversation goes past what it should handle, a call transfer routes it to the right staff member with the full transcript attached, so nobody makes the caller repeat themselves. You decide what escalates and what does not.

Every line answered through the rush

At 7pm on a Friday, three calls hit at once and one goes unanswered. The agent picks up every line at the same time, so callers never get a busy signal or a hold loop. There is no press-1 phone tree either. Instead of an ai ivr menu, callers say what they want and the agent handles it, whether that is one call or fifty at peak.

See recovered calls and peak-hour volume

Most operators have no idea how many orders they lost to a ringing phone last month. Every call generates a transcript, an outcome, and a timestamp, and post call analysis rolls them into order counts, recovered-call totals, and peak-call windows by day part. You see when calls spike, what callers ask for most, and where revenue leaked, so you staff and prep against real numbers.

Integrations

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Hubspot
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Five9
Amazon Connect
Telnyx
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Avaya
Genesys
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Pricing

Cut Costs by 90% with AI phone Agents

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

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Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

Talk To Sales

FAQ

Frequently asked questions.

Does an AI voice agent for restaurants work with my POS and reservation system like Toast, Square, Clover, OpenTable, or Resy?

Yes. The agent sends phone orders into your POS as clean tickets and books tables in your reservation system during the call, with no staff re-keying. It uses the same real-time sync behind an ai appointment setter, so orders and availability stay current.

How does the AI handle a large menu, daily specials, nested modifiers, and allergen questions?

It works from a live copy of your menu, quoting current prices, walking through modifiers like half-and-half or no onions, and answering allergen and dietary questions accurately. Change a special or 86 an item, and the next call reflects it with no retraining.

Can the AI take payment for a phone order?

Yes, without reading card numbers aloud. The agent texts a secure payment link to the caller mid-call, or charges a stored card if the customer has an account, then confirms the order to your POS once payment clears. Card details are never stored in the transcript.

What happens when a caller is upset or asks for something the agent cannot do?

The agent knows when a call is past its scope, like a complaint or an odd request, and warm-transfers to a staff member with full context attached. It is the same escalation logic behind ai customer support deployments, so the caller never starts over.

Will it sound like a robot to my customers?

No. Responses land in roughly 600ms with natural turn-taking, so the agent pauses, lets callers interrupt, and does not talk over them. You choose the voice and persona to fit your brand, the call quality a modern conversational ai platform is built to deliver.

How much does an AI voice agent for restaurants cost on Retell AI?

Retell AI is pay-as-you-go at $0.07 per minute, with no per-location fee and no contract, plus $10 free credit to start. That price is specific to this platform, not an industry standard. Many restaurant tools charge a flat $99 to $499 per location a month. Check pricing for your volume.