Value

How our AI Front Desk Works

Build

Use our visual flow editor or voice agent API to design flexible front desk flows powered by LLMs and speech models. You can shape your AI front desk to match your rules, tone, and service needs.

Test

Simulate conversations and edge cases to check fallbacks, unclear inputs, varied accents, interruptions, and routing logic. Our platform manages fallback paths and keeps interactions simple and clear.

Deploy

Launch your AI front desk across voice calls, chat, SMS, web widgets, or automated inbound and outbound lines. Connect your CRM, support tools, or telephony system and provide full time coverage.

Monitor

Track metrics like resolved calls, transfers, drop offs, latency, sentiment, and completion rate. Use insights to improve and refine your flows.

How it works

Streamline Your Operations With an AI Front Desk

* better than IVR.

Call Routing

Route to the Right Team With Instant Transfer

Intent Detection with Conversational AI Front Desk

A conversational AI front desk can understand caller intent and route to the correct department or escalate without rigid menus.

Dynamic AI Based Routing

Use AI powered routing to send callers to the right contact or team instead of static queues.

Warm Transfer with Context

When escalation is needed, your AI front desk performs a warm transfer with full context, carrying conversation history and caller details.

Check Call Transfer Feature

Handle IVR

Agent Navigates Legacy IVR Flows

Automated Navigation of Traditional Menus

Your AI can press digits or navigate legacy phone menus automatically to reach the correct destination, making your AI front desk compatible with older systems.

Real Time Data Retrieval

Retrieve data from CRMs, ticketing, or billing systems during the call and pass useful details to your staff or directly to the caller.

Bridge Between Old Systems and Conversational AI

This navigation bridge allows your AI front desk to work smoothly with outdated systems while giving callers a modern, natural experience.

Check Navigate IVR Feature

Reception and Notifications

Automate Intake, Front Desk Tasks and Notifications

AI Front Desk for Reception and Intake

Handle intake questions, common requests, identity checks, and general support tasks through your AI front desk. Ideal for healthcare, finance, or home services.

Smart Notifications and Proactive Updates

Set helpful reminders, follow ups, and status updates by call, SMS, or email to keep callers informed.

Surveys and Prescreening Automation

Collect short surveys or prescreening details before routing to your team. Useful for medical intake and customer service needs.

Check Appointment Booking Feature

Tailored AI Front Desk Tech for Your Industry

We built conversational AI front desk technology to support different industry needs, replacing old phone menus with natural and scalable interactions.

Use conversational logic to qualify callers, ask screening questions, and route them to the right specialist or department.

Qualification and Lead Routing

The AI front desk follows business hours, availability, and rules in real time and adjusts routing as needed.

Business Rules and Availability Handling

Warm Handoff and Escalation

When human help is needed, the AI performs a smooth handoff and passes full context, transcripts, and caller details.

Multichannel Front Desk

Accept inquiries through voice calls, chat widgets, SMS, or web. The AI front desk works across all channels with consistent behavior.

Analytics and Optimization

Dashboards show call flows, drop offs, success rates, and transcripts. You can adjust flows or prompts to improve results.

Smart Reminders and No Show Recovery

Support callers with reminders, simple follow ups, and rescheduling. This reduces missed calls or appointments.

Connect Retell to Your Tech Stack

Our conversational AI call center platform connects with Salesforce, HubSpot, Zendesk, and custom databases, syncing transcripts, customer records, and follow-up actions in real time.For telephony, Retell works with SIP, PSTN, and WebRTC providers, enabling large-scale AI call center solutions without expensive migrations.

How Different Industries Use AI Front Desks

Retell AI adapts to the unique needs of every industry, providing scalable and efficient phone automation. With a conversational AI front desk, you can replace outdated systems with clear and human-like interactions.

Healthcare

Automate intake, reminders, simple questions, directions, and follow ups with a secure AI front desk. Patients get faster support and staff save time.

Financial Services

Handle consultations, account questions, identity checks, and general routing using an AI front desk that keeps information safe and reduces wait times.

Insurance

Support claims, policy questions, payments, and updates through natural conversations that record important details and sync with your systems.

Logistics

Give instant shipment updates, reroute information, and proactive alerts. With an AI front desk, logistics teams can manage volume and reduce manual calls.

Home Services

Manage service requests, dispatch needs, and intake questions with natural conversations. The AI front desk keeps customers updated while staff focus on field work.

Debt Collection

Automate reminders, payment confirmations, and simple questions with an AI front desk that stays consistent and clear.

Retail & Consumer

Support orders, returns, product questions, and pick up scheduling with an AI front desk that helps customers quickly.

Travel & Hospitality

Handle reservations, changes, and guest questions with an AI front desk that provides real time updates and booking support.

Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

Get Started

Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

Talk To Sales

F.A.Q

Questions & answers

All account has a 60-minutes ($10) free trial.

What is an AI front desk?

An AI front desk is a voice and chat system that answers calls, greets customers, routes them to the right team, handles common questions, and collects basic information. It works like a virtual receptionist that responds in natural language.

How long does it take to go live?

Most teams can go live in under a week. You can use templates for front desk greetings, routing, intake, and FAQs, or build your own flow with our simple editor.

Does Retell work with my phone system and tools?

Yes. Retell connects with CRM and help desk platforms like Salesforce, HubSpot, and Zendesk. It also works with phone systems like SIP, PSTN, Twilio, and Vonage. All caller details and transcripts sync in real time.

Can this handle healthcare and other regulated front desks?

Yes. The AI front desk supports HIPAA ready setups for clinics and practices. It can manage intake questions, appointment checks, prescription requests, and general front desk tasks while protecting patient data.

Does this replace my front desk team?

No. It handles routine and repetitive calls like hours, directions, intake steps, and basic questions. Your front desk staff can focus on in person needs, complex situations, and customer care that requires human attention.

How is this better than an IVR?

IVRs force callers through long menus. The AI front desk lets people speak naturally, understands intent, answers questions, and routes calls instantly. This reduces frustration and speeds up service.

What happens when the AI cannot answer a request?

It asks follow up questions or sends the call to a human. When it transfers, it includes a clear summary of the conversation so the caller does not have to repeat anything.

Which businesses benefit most from an AI front desk?

Healthcare offices, home services, insurance, finance, logistics, retail, and hospitality see major improvements. Any business with high call volume or missed calls benefits from an AI front desk.

How reliable and secure is the system?

Retell offers 99.99 percent uptime and meets SOC 2, HIPAA, and GDPR standards. All data is encrypted and sensitive information can be masked for extra protection.

What are the other use cases for Retell AI?

Beyond front-desk call handling, Retell AI is used as an AI call center for handling large call volumes, an AI receptionist to greet and qualify inbound callers, an AI IVR to route requests efficiently, an AI appointment setter to automate bookings, and an AI answering service to ensure no call goes unanswered. Together, these use cases support complete call operations.

AI Front Desk