Retell AI automates your front desk with an intelligent voice and chat system that answers calls, greets customers, routes requests, and handles intake through clear and natural conversations across voice, SMS, and chat.
* better than IVR.
A conversational AI front desk can understand caller intent and route to the correct department or escalate without rigid menus.
Use AI powered routing to send callers to the right contact or team instead of static queues.
When escalation is needed, your AI front desk performs a warm transfer with full context, carrying conversation history and caller details.
Your AI can press digits or navigate legacy phone menus automatically to reach the correct destination, making your AI front desk compatible with older systems.
Retrieve data from CRMs, ticketing, or billing systems during the call and pass useful details to your staff or directly to the caller.
This navigation bridge allows your AI front desk to work smoothly with outdated systems while giving callers a modern, natural experience.
Handle intake questions, common requests, identity checks, and general support tasks through your AI front desk. Ideal for healthcare, finance, or home services.
Set helpful reminders, follow ups, and status updates by call, SMS, or email to keep callers informed.
Collect short surveys or prescreening details before routing to your team. Useful for medical intake and customer service needs.
We built conversational AI front desk technology to support different industry needs, replacing old phone menus with natural and scalable interactions.
Use conversational logic to qualify callers, ask screening questions, and route them to the right specialist or department.
The AI front desk follows business hours, availability, and rules in real time and adjusts routing as needed.
When human help is needed, the AI performs a smooth handoff and passes full context, transcripts, and caller details.
Accept inquiries through voice calls, chat widgets, SMS, or web. The AI front desk works across all channels with consistent behavior.
Dashboards show call flows, drop offs, success rates, and transcripts. You can adjust flows or prompts to improve results.
Support callers with reminders, simple follow ups, and rescheduling. This reduces missed calls or appointments.
Our conversational AI call center platform connects with Salesforce, HubSpot, Zendesk, and custom databases, syncing transcripts, customer records, and follow-up actions in real time.
For telephony, Retell works with SIP, PSTN, and WebRTC providers, enabling large-scale AI call center solutions without expensive migrations.
Retell AI adapts to the unique needs of every industry, providing scalable and efficient phone automation. With a conversational AI front desk, you can replace outdated systems with clear and human-like interactions.
Healthcare
Automate intake, reminders, simple questions, directions, and follow ups with a secure AI front desk. Patients get faster support and staff save time.
Financial Services
Handle consultations, account questions, identity checks, and general routing using an AI front desk that keeps information safe and reduces wait times.
Insurance
Logistics
Home Services
Debt Collection
Retail & Consumer
Support orders, returns, product questions, and pick up scheduling with an AI front desk that helps customers quickly.
Travel & Hospitality
Handle reservations, changes, and guest questions with an AI front desk that provides real time updates and booking support.
Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.
$0 to start.
For companies with large volumes, data or deployment requirements, or support needs.
All account has a 60-minutes ($10) free trial.
Revolutionize your call operation with Retell.
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