Retell AI powers call center automation solutions with production-grade conversational voice AI gents that answers every call, understands intent, completes tasks, and delivers fast, human-like automated conversations across all support channels.
* better than IVR.
The Retells AI voice agent identifies why a policyholder is calling, such as claims status, policy coverage, renewals, payments, endorsements, cancellations, or general insurance questions.
Route calls automatically based on policy type, claim status, customer tier, geography, language, urgency, or regulatory requirements.
When a licensed agent is required, the Retell AI voice agent transfers the call with policy details, collected information, and sentiment context.
The Retell AI voice agent navigates existing insurance IVRs and legacy phone systems while policyholders experience a natural conversational interface.
Retrieve policy details, premium status, claim updates, coverage limits, deductibles, and renewal dates during live calls.
Retell acts as the conversational voice agent layer that connects legacy insurance infrastructure with intelligent automation.
The Retell AI voice agent handles routine insurance requests such as policy questions, claim status checks, payment reminders, renewal assistance, and coverage explanations.
Send claim updates, payment reminders, renewal notices, policy changes, and compliance alerts via phone, SMS, or email.
Collect policyholder feedback after claims or support calls to improve service quality and voice agent performance.
This Retell AI voice agent use case is designed specifically for regulated insurance workflows.
Securely confirm caller identity and validate active policies in real time during every interaction.
Intelligently route calls and requests based on urgency, policy type, coverage rules, and claim status.
Seamlessly transfer calls to licensed agents with full policy details, conversation history, and caller context preserved.
A single AI voice agent that handles inbound and outbound insurance calls across claims, service, and support.
Analyze call funnels, common questions, sentiment trends, resolution rates, and full transcripts to improve performance.
Automatically manage follow-ups for claims updates, renewals, payments, and outstanding or missing documents.
Retell AI integrates with your existing ecosystem.
Our AI appointment setter connects to Salesforce, HubSpot, Zendesk, and custom databases, synchronizing call transcripts, booking details, and customer records in real time. For telephony, Retell plugs into SIP, PSTN, and WebRTC providers, enabling you to automate scheduling and appointment management without costly migrations.
Insurance teams use the Retell AI voice agent as an AI insurance agent across multiple functions.
Claims Operations
Automate claim intake, claim status updates, documentation requests, and routing to adjusters
Policy Servicing
Handle coverage questions, endorsements, renewals, cancellations, and billing inquiries.
Underwriting Support
Sales and New Policies
Customer Support
Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.
$0 to start.
For companies with large volumes, data or deployment requirements, or support needs.
All accounts have a 60-minute free trial.
Revolutionize your call operation with Retell.
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