Value

How Retell’s Conversational AI Automation Works

Build

Design automated conversations using Retell’s visual flow builder or API-first tools. Build logic powered by LLMs and Retell’s real-time speech stack to match your routing rules, workflows, compliance requirements, and brand voice.

Test

Simulate real-world customer interactions including unclear questions, silence, accents, emotional callers, and multi-step tasks. Retell automatically handles fallbacks, confirms intent, and maintains conversational clarity.

Deploy

Deploy conversational AI voice automation, connect Retell to your CRM, ticketing system, telephony provider, or custom backend to automate call handling 24/7.

Monitor

Track intent resolution, call containment, escalations, sentiment trends, latency, and step drop-offs. Use insights to optimize automation flows and continuously improve customer experience.

How it works

Streamline Call Center Operations With Conversational AI Automation

* better than IVR.

Intent Detection & Routing

Route Every Caller Instantly With Automated Understanding

Conversational AI That Understands Intent

Retell identifies the purpose of every call such as billing, account access, logistics, orders, troubleshooting, or general inquiries. Automation paths activate instantly based on what the customer needs.

Dynamic AI Driven Routing

Use caller profile, account status, geography, language, skill requirements, or priority to route calls or automate resolutions without manual effort.

AI to Agent Warm Transfer

If escalation is needed, Retell sends a clear summary, collected data, and sentiment context so agents start with full understanding. This reduces handle time and prevents repeated questions.

Check Call Transfer Feature

Handle IVR

Replace Legacy IVR With True Conversational Automation

Automated IVR Navigation

Retell interacts with traditional IVRs by pressing digits, moving through branches, and reaching vendor or departmental lines while callers experience a conversational interface.

Real Time Data Lookups

Retrieve order status, account details, billing data, ticket history, or plan information during the conversation using your existing CRM or help desk.

Modern AI Layer for Existing Systems

Retell upgrades old phone systems by serving as the conversational automation engine that connects existing infrastructure with intelligent and natural communication.

Check Navigate IVR Feature

Support and Notifications

Automate Support Tasks, FAQs and Updates

Automated Support Conversations

Retell resolves routine support issues including password resets, order updates, billing help, shipping information, troubleshooting, and basic inquiries. It can also create or update tickets automatically.

Smart Notifications and Proactive Updates

Send reminders, order updates, ticket changes, appointment confirmations, or service alerts through phone, SMS, or email with no manual work.

Automated Surveys and Feedback

Collect CSAT, NPS, or custom feedback immediately after a call. Use the results to improve QA, coaching, and automation performance.

Check Support Automation Feature

Tailored Conversational AI Automation for Your Industry

Retell powers conversational automation across industries with highly reliable, natural, and fully compliant conversational interactions that consistently enhance customer experience.

Qualification and Routing

Ask helpful screening questions, verify caller identity thoroughly, and capture detailed intent before routing or resolving tasks accurately.

Queue Rules and Availability

Apply business hours, holiday schedules, staffing limits, and advanced skill based routing logic for precise automation.

Warm Handoff and Escalation

Transfer callers with structured summaries, collected data, sentiment insights, and complete context for seamless agent continuation.

Voice First Automation

Use a unified automation logic that powers every inbound and outbound enterprise voice operation consistently and reliably.

Analytics and Optimization

Review call funnels, repeat intents, drop offs, sentiment trends, and conversational transcripts to improve automation performance.

Reminders and Follow Up

Automate follow ups for billing tasks, support tickets, appointments, and missed calls with consistent and timely communication.

How Different Industries Use Conversational AI Automation

Retell automates high volume support work across many different industries by delivering reliable and natural automated conversations.

Healthcare

Automate patient scheduling tasks, intake and medical history collection, appointment preparation steps, and follow up instructions to streamline clinical workflows and reduce administrative load.

Internal Support (ITSM)

Automate frequent IT requests, password and access issues, onboarding steps, system checks, and routine troubleshooting so internal teams receive faster and more consistent support.

Financial Services

Automate balance inquiries, card support tasks, verification steps, loan related questions, and transfers to qualified financial advisors.

Logistics

Provide shipment tracking details, delivery status updates, routing changes, delay notifications, and complete pickup coordination assistance.

Debt Collection

Automate payment related questions, repayment plan details, timely reminders, and compliant verification steps for regulated communication workflows.

Sales

Automate lead qualification conversations, guided product recommendations, appointment scheduling workflows, and structured data capture to accelerate sales cycles and improve pipeline quality.

Travel and Hospitality

Automate booking changes, itinerary updates, reservation questions, guest service needs, and helpful pre arrival or post stay communication.

Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

Get Started

Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

Talk To Sales

F.A.Q

Questions & answers

All accounts have a 60 minute free trial.

Conversational AI Automation for Call Centers