Poku Labs

Poku Labs specializes in building human-in-the-loop tools for AI agents. We upgrade your agent by enabling real-time communication to a human when it needs help. We unlock high-stakes use cases that most AI agents can’t reliably handle alone.

How Retell Customers Can Use Poku

Adding Poku’s human-in-the-loop tools to your Retell agent enables it to handle more complex conversations with confidence. Your agent can contact a human for feedback instantly (e.g., text a human supervisor) and continue the conversation with the customer. Setup takes only a few minutes—just add a custom function to your agent and complete a quick configuration in the Poku dashboard. 

What You Can Unlock with Poku:

• ❓ Edge Case Questions
  When your agent doesn’t know the answer, it doesn’t have to guess or hallucinate—it can ask a human for help in real-time.
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• 💼 High-Value Business Opportunities
  Let your agent qualify leads and loop in your sales team for input or takeover when it detects a high value business opportunity.
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• 🔒 Pricing & Discount Negotiations
  Instantly run pricing and discount requests by a human for approval.
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• ⚖️ Gray Area Scenarios
  Whether it’s a borderline applicant or an exception to policy, your agent can flag the situation and ask a human to make the judgment call.
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• 📞 Confirm Warm Transfers 
  Before transferring a call, your agent checks to make sure a human is available—no more dead handoffs.
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Our tools are compatible with Retell agents across voice, chat, and SMS. 

If you’re building SMS AI agents and own your Twilio number, we also offer a free, no-code dashboard for human and AI collaboration:

• Unified Twilio inbox to view & manage conversations
• AI mode vs Human Intervention mode to manually take over conversations
• Enable your AI agent to flag conversations for human review & intervention

‍Exclusive Offer for Retell Users

Individuals: Free dashboard access with 100 human-in-the-loop interactions to get started (unlimited if you bring your own Twilio credentials).

Businesses & Agencies:

1 month free trial on enterprise plan + lifetime discount of 20% off enterprise pricing + significant volume discounts (for multi-seat organizations).

Enterprise plan includes 500 interactions/month with a Poku number, multi-user collaboration and bulk SMS send features.

📩  Contact us at hello@pokulabs.com with the subject “Retell x Poku” to redeem.

Ready to get started?

Watch the 2 minute demo & 5 minute tutorial video below: