Press less. Get more. Navigate IVR easier.
Reach the right team faster
Discover  Feature
Get more leads, gain trust, and save time with smarter IVR navigation that lets your agent move through phone trees automatically, reach the right department faster, and keep every workflow moving, naturally.
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Overview

How IVR Navigation helps

Give your agent the ability to handle keypad menus on its own. Instead of getting stuck in phone trees, your agent can route through IVR systems, press the right digits, and move on. Use it for inventory checks, order updates, prescription verification, refills, or quote requests, and more.

How It Works

Fast and easy to set up

Enable Navigate IVR
Add the Navigate IVR function to a new or existing agent so it can press digits during calls.
 
Define the logic
Tell the agent when to press certain digits and which options to select in different call scenarios.
 
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Guide the agent
Add simple instructions in the prompt so the agent knows how to move through the menu path.
 
Product Highlights

Built to Handle
the Real World

Truly Humanlike Experience
Natural turn-taking, low latency, and contextual language generation make every transfer feel effortless.
Multichannel Support
Use Retell across voice, SMS, and chat — all transfers work seamlessly across channels.
Warm Transfer Intelligence
Automatically summarize caller context before connecting, improving agent readiness.
Enterprise-Grade Reliability
No dropped handoffs, 99.9%+ uptime, and fallback systems ensure smooth transitions.
Use Cases

Proven Impact Across 

Industries

Explore Retell Customers
GiftHealth
Leveraging automation and AI, GiftHealth makes specialty medicine and procedures more accessible and affordable for patients while easing the administrative load on prescribers.
Onze cijfers laten zien dat 45-50% van de gesprekken volledig wordt opgelost door Retell AI zonder ooit een mens aan te raken. We hebben het nog niet eens volledig uitgebreid naar al onze lijnen.
Jonathan Adly
Senior Engineer, GiftHealth
Inbounds
Inbounds.com has scaled and optimized its call campaigns without sacrificing the human oversight essential to its customers' success.
“Onze vroege adoptie van Retell AI, gecombineerd met ons vermogen om het diepgaand aan te passen en onze eigen infrastructuur eromheen te bouwen, geeft ons echt een voorsprong in de branche.”
Leonardo Danconia
CEO and Cofounder, inbounds.com
Swtch Energy
De kosten van ons klantenserviceteam stegen 300 tot 400 procent per jaar. Door Retell te introduceren en Lucas te bouwen, konden we die last met meer dan 50 procent verlagen, onze SaaS-marges drastisch verbeteren en onze klanten toch ondersteunen tijdens snelgroeiende en urgente situaties.
Carter Li
CEO
Integrations

Seamless

Integrations with Your
Tech Stack

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  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
  • Hubspot
  • Twillio
  • Vonage
  • Go High Level
  • 8n8
Learn More

Discover More
Features

Explore how Retell AI can transform every part of your call operations. See the full range of capabilities designed for smarter automation, better efficiency, and enhanced customer experience.

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