1. Dashboard Overhaul

We’ve completed a full dashboard overhaul.

• A more user-friendly and intuitive agent builder.
• Added more functionality to the history tab.
• Overhauled the billing portal.
• A cleaner and more consistent UI.

Go to dashboard

2.  Warm Transfer

We’ve added a warm transfer feature.

If you need to provide background information and hand off the call to the next agent, this feature allows you to set up a prompt or static message for smooth transitions.

Watch the tutorial

3.  Disable Transcript Formatting

We’ve added a toggle to disable transcript formatting. This can help resolve the ASR (Automatic Speech Recognition) errors we recently discovered:

• Phone numbers were being misinterpreted as timestamps.
• Double numbers were not being accurately captured.

If you encounter issues related to number transcription, try out this toggle.

4.   Cal.com Custom Fields

If you’ve added custom fields in Cal.com, you can now use them in Retell.

When using Cal.com functions, you can instruct the agent to collect specific information, and it will automatically display the collected data in the booking event.

Watch the tutorial

Bug fixes and Improvements

• Boosted keywords
• Custom function timeout
• Maintaining Consistent Voice Tonality