Product Inquiry

The Product Inquiry & Information agent serves as a knowledgeable product specialist that answers customer questions about features, pricing, and availability using an integrated knowledge base. It intelligently routes conversations based on the type of inquiry - whether customers need detailed feature explanations, simple pricing information, custom quotes for complex products, or stock availability checks. When questions become too technical for the knowledge base, the agent gracefully offers to connect customers with a specialist. The flow supports multiple question types in a single conversation and can guide customers toward purchasing by providing website information or transferring to the sales team during business hours.