Value

How Our Voice Bot for Call Centers Works

Build

Use our visual flow editor or voice agent API to build call center flows powered by LLMs and Retell’s real time speech models. You can match your routing rules, queues, service steps, and brand voice.

Test

Test real call scenarios such as unclear inputs, silence, accents, upset callers, long questions, and multi step issues. The platform handles fallback paths, confirms information, and improves clarity.

Deploy

Launch your AI voice bot on your main support line, IVR entry point, SMS, chat, or web widget. Connect your CRM, ticketing tool, or telephony system and provide 24 hour coverage for your call center.

Monitor

Track call resolution, transfers, drop offs, average handling time, latency, sentiment, and intent distribution. Use insights to improve your call center flow and customer experience.

How it works

Streamline Your Call Center Operations With Voice Bot

* better than IVR.

Call Routing

Route to the Right Team With Instant Transfer

Intent Detection with Conversational AI Voice Bot

The AI voice bot understands why someone is calling. It identifies issues such as billing, account access, shipping, order status, technical help, or general questions and routes the call without menus.

Dynamic AI Based Routing

Use data such as customer type, account owner, region, language, skill group, or priority to route callers to the right agent or team.

Warm Transfer with Context

If the caller needs a human agent, the AI passes a clean summary, customer details, and CRM data so the agent starts with full context.

Check Call Transfer Feature

Handle IVR

Voice Bot Navigates Legacy IVR Flows

Automated Navigation of Traditional Menus

Your AI voice bot can press digits and work through old IVR trees to reach back office lines, vendor systems, or department extensions.

Real Time Data Retrieval

Look up order details, account info, plan data, ticket history, or billing details during the call. The AI uses your CRM or help desk to give instant answers.

Bridge Between Old Systems and Conversational AI

This bridge lets the AI work with outdated phone systems while giving customers a natural and modern experience.

Check Navigate IVR Feature

Support and Notifications

Automate Support Tasks, FAQs and Updates

AI Voice Bot for Support Calls

Handle common issues such as password help, shipping status, billing questions, order updates, troubleshooting steps, and general inquiries. Create or update tickets automatically.

Smart Notifications and Proactive Updates

Send call backs, order updates, ticket changes, reminders, and service alerts by phone, SMS, or email.

Surveys and Feedback Automation

Collect satisfaction surveys and feedback right after the call. Useful for quality checks and call center improvement.

Check Appointment Booking Feature

Tailored Call Center Voice Bot for Your Industry

We built AI voice bot technology to support call centers in many industries with natural and reliable conversations.

Ask screening questions, confirm account identity, capture intent, and route customers to the correct team or agent.

Qualification and Routing

Apply your business hours, holiday rules, agent availability, skill groups, and queue limits to manage calls correctly.

Queue Rules and Availability Handling

Warm Handoff and Escalation

Escalate to a live agent with a full summary, past steps, caller sentiment, and all collected data.

Multichannel Support

Use the same logic for voice, SMS, chat, and web so customers receive consistent help on every channel.

View call funnels, repeat intents, drop offs, sentiment trends, and transcripts. Improve flows with data driven updates.

Analytics and Optimization

Smart Reminders and Follow Up

Send follow ups for ticket status, order changes, billing updates, or missed calls.

How Different Industries Use AI Voice Bots

Retell AI supports inbound call centers across many industries by handling high volume calls quickly and consistently.

Healthcare

Answer questions about appointments, insurance info, prescription updates, directions, and patient routing with secure voice calls.

Financial Services

Support balance checks, card issues, loan questions, identity verification, and transfers to advisors through secure flows.

Insurance

Handle policy details, claim updates, billing questions, and customer verification with accurate and natural conversations.

Logistics

Share delivery status, shipment tracking, routing updates, delays, and pickup details with fast voice responses.

Home Services

Capture service issues, emergency requests, job details, and location information and route to the right technician.

Debt Collection

Manage inbound payment questions, plan information, and reminders with clear and compliant voice interactions.

Retail & Consumer

Support returns, product questions, store information, order status, and simple troubleshooting.

Travel & Hospitality

Manage reservation changes, booking questions, itinerary updates, and guest service requests.

Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

Get Started

Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

Talk To Sales

F.A.Q

Questions & answers

All accounts have a 60 minute free trial.

Voice Bot for Call Centers