Retell AI automates inbound call centers with a smart voice bot that answers every call, identifies customer needs, routes to the right team, and completes support tasks with natural and fast conversations.
* better than IVR.
The AI voice bot understands why someone is calling. It identifies issues such as billing, account access, shipping, order status, technical help, or general questions and routes the call without menus.
Use data such as customer type, account owner, region, language, skill group, or priority to route callers to the right agent or team.
If the caller needs a human agent, the AI passes a clean summary, customer details, and CRM data so the agent starts with full context.
Your AI voice bot can press digits and work through old IVR trees to reach back office lines, vendor systems, or department extensions.
Look up order details, account info, plan data, ticket history, or billing details during the call. The AI uses your CRM or help desk to give instant answers.
This bridge lets the AI work with outdated phone systems while giving customers a natural and modern experience.
Handle common issues such as password help, shipping status, billing questions, order updates, troubleshooting steps, and general inquiries. Create or update tickets automatically.
Send call backs, order updates, ticket changes, reminders, and service alerts by phone, SMS, or email.
Collect satisfaction surveys and feedback right after the call. Useful for quality checks and call center improvement.
We built AI voice bot technology to support call centers in many industries with natural and reliable conversations.
Ask screening questions, confirm account identity, capture intent, and route customers to the correct team or agent.
Apply your business hours, holiday rules, agent availability, skill groups, and queue limits to manage calls correctly.
Escalate to a live agent with a full summary, past steps, caller sentiment, and all collected data.
Use the same logic for voice, SMS, chat, and web so customers receive consistent help on every channel.
View call funnels, repeat intents, drop offs, sentiment trends, and transcripts. Improve flows with data driven updates.
Send follow ups for ticket status, order changes, billing updates, or missed calls.
Our conversational AI call center platform connects with Salesforce, HubSpot, Zendesk, and custom databases, syncing transcripts, customer records, and follow-up actions in real time.
For telephony, Retell works with SIP, PSTN, and WebRTC providers, enabling large-scale AI call center solutions without expensive migrations.
Retell AI supports inbound call centers across many industries by handling high volume calls quickly and consistently.
Healthcare
Answer questions about appointments, insurance info, prescription updates, directions, and patient routing with secure voice calls.
Financial Services
Support balance checks, card issues, loan questions, identity verification, and transfers to advisors through secure flows.
Insurance
Logistics
Home Services
Debt Collection
Retail & Consumer
Support returns, product questions, store information, order status, and simple troubleshooting.
Travel & Hospitality
Manage reservation changes, booking questions, itinerary updates, and guest service requests.
Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.
$0 to start.
For companies with large volumes, data or deployment requirements, or support needs.
All accounts have a 60 minute free trial.
Revolutionize your call operation with Retell.
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