Multi-Department Router

A digital front-desk receptionist that greets callers, identifies their intent, collects the right context, and routes them to Sales, Billing, or Support — ensuring the next agent never has to re-ask questions the caller already answered.

Department-specific context collection is built in: Sales asks about rental intent and unit size, Billing asks for unit number and whether the issue is a payment, invoice, or method update, and Support asks whether the caller is at the facility and what type of issue they're having. Each path summarizes back to the caller for confirmation before transfer. Handles simple FAQs (hours, unit sizes, location) directly without a transfer, and gracefully manages calls where the target department isn't available.