How it works

Streamline Your Operations With AI IVR

* better than IVR.

Call Routing

Route to the Right Team With Instant Transfer

Intent Detection with Conversational AI IVR

Conversational AI IVR can detect caller intent and dynamically route to departments (or escalate) without rigid menus.

Dynamic AI-Based IVR Routing

Use AI-based IVR logic to transfer to the correct contact (CRM owner, region, tier) rather than fixed queues.

Warm Transfer with Context

When escalation is needed, perform a warm transfer with full context, carrying conversation history and CRM data.

Check Call Transfer Feature

Handle IVR

Agent Navigates Legacy IVR Flows

Automated Navigation of Traditional IVR Menus

Your AI agent can press digits or navigate legacy IVR trees automatically to fetch relevant context.

Real-Time Data Retrieval With AI IVR

Use AI IVR logic to retrieve data from external systems (CRM, ticketing, billing) mid-call and pass insights on.

Bridge Between Old IVR and Conversational AI

This “navigation through IVR” allows your AI to integrate with old systems while acting as a bridge.

Check Navigate IVR Feature

Scheduling & Notifications

Automate Support Tasks & Notifications

AI IVR for Scheduling & Booking

Schedule appointments, send reminders, confirm bookings, and manage cancellations, all via AI IVR logic.

Smart Notifications & Proactive Updates

Implement smart notifications and status updates via call, SMS, or email based on conversation flow.

Surveys & Prescreening Automation

Collect prescreening information or surveys conversationally before routing to humans.

Check Appointment Booking Feature

Tailored AI IVR Phone Tech for Your Industry

We built conversational AI IVR capabilities to adapt to varied industry needs, replacing outdated phone menus with AI-based IVR flows that feel natural and intuitive.

Real-Time Transcription & Summarization

Generate instant transcripts and concise summaries pushed directly to your CRM, improving compliance, training, and reporting.

Seamless CRM & Tool Integrations

Plug into Salesforce, HubSpot, or custom databases and telephony stacks. With IVR with conversational AI, integrations are contextual and reduce manual work.

Custom Voice Personas

Define tone, language, and behavior for each use case, whether formal for finance or empathetic for healthcare, making it easy to replace IVR with AI that feels on-brand.

24/7 Call Handling

Never miss a call, even off hours, using A IVR agents that answer, route, and assist instantly with high accuracy.

Natural, Human-Like Conversations

Built on advanced LLM + speech models, your AI-based IVR understands intent, handles interruptions, and delivers human-like responses.

Flexible Flows & Smart Routing

Design branching logic, context retention, and escalation rules. Whether you need to replace IVR with AI for basic routing or implement a full IVR with conversational AI, Retell adapts to your workflows.

Connect Retell to Your Tech Stack

Retell AI integrates with your existing ecosystem.Our conversational AI IVR connects to Salesforce, HubSpot, Zendesk, and custom databases, synchronizing call transcripts, customer details, and actions in real time. For telephony, Retell plugs into SIP, PSTN, and WebRTC providers, allowing you to replace IVR with AI without costly migrations.

Industries Using AI IVR

Retell AI’s IVR technology adapts to the unique challenges of every industry, delivering efficient and scalable phone automation. With conversational AI IVR, you can replace outdated systems with human-like interactions tailored to your vertical.

Healthcare

Automate appointment scheduling, reminders, intake, and follow-ups with a secure AI-based IVR that supports HIPAA compliance. Patients get a frictionless experience, and staff save hours every week.

Financial Services

Handle account inquiries, balance checks, transfers, and fraud alerts using IVR with conversational AI that authenticates customers and reduces wait times without sacrificing security.

Insurance

Streamline claims, policy updates, and quote generation through conversational AI IVR flows that capture details naturally and pass them directly to your CRM or claims system.

Logistics

Give customers instant shipment status, reroute deliveries, and send proactive notifications. With AI IVR, logistics companies can scale support while cutting manual calls.

Home Services

Manage 24/7 scheduling, dispatch, and service requests through natural AI IVR interactions. Customers get fast answers, and your team can focus on high-value work.

Debt Collection

Automate reminders, payment confirmations, and reconciliation conversations with AI-based IVR that ensures sensitive interactions remain consistent, compliant, and empathetic.

Retail & Consumer

Support orders, returns, and FAQs with an AI IVR system that gives customers instant answers and streamlined self-service options.

Travel & Hospitality

Manage reservations, cancellations, and guest requests efficiently through an AI IVR solution that delivers fast, human-like support 24/7.

Pricing

Cut Costs by 90% with AI phone Agents

Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.

Pay as you go

$0 to start.

$0.07–$0.12 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

Get Started

Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

Talk To Sales

F.A.Q

Questions & answers

All account has a 60-minutes ($10) free trial.

What is an AI IVR?

An AI IVR (Interactive Voice Response) is a modern alternative to legacy phone menus. Instead of “press 1, press 2,” it uses conversational AI IVR to understand natural speech, detect intent, and route calls intelligently. Retell’s platform combines advanced voice AI with CRM and telephony integrations to deliver human-like interactions 24/7.

How fast can we launch an AI-based IVR with Retell?

Most businesses can deploy production-ready AI-based IVR flows in under a week. Our drag-and-drop builder, pre-trained voice models, and onboarding support make it simple to configure, test, and go live without complex setups.

Can we replace IVR with AI without disrupting our current system?

Yes. Retell lets you replace IVR with AI while still connecting to your existing telephony and CRM stack. You can start with a hybrid setup—using IVR with conversational AI for some flows—before fully migrating to a smarter, automated experience.

Is Retell’s AI IVR reliable and secure?

Absolutely. We guarantee 99.99% uptime and maintain strict compliance with SOC 2, HIPAA, GDPR, and PII Redaction. All data is encrypted and PII is redacted, ensuring your AI-based IVR remains safe for sensitive use cases like healthcare and finance.

Can Retell’s conversational AI IVR handle different teams or departments?

Yes. You can create multiple agents under one platform, sales, support, healthcare, claims intake, each with its own AI IVR flow, voice persona, and routing rules. This flexibility ensures every department gets a tailored solution.

What happens if the AI doesn’t understand a caller?

Our conversational AI IVR is designed with smart fallback behaviors. It can clarify questions, rephrase responses, or escalate to a live agent with a warm transfer—passing along full conversation history so context is never lost.

Does AI IVR integrate with my existing tools?

Yes. Retell connects seamlessly with CRMs (Salesforce, HubSpot), telephony providers (SIP, PSTN, WebRTC), and automation platforms. Every call is logged, transcribed, and pushed into your workflows in real time.

Will AI IVR replace my receptionists or call center team?

Not entirely. Many companies use AI IVR to automate repetitive tasks, after-hours calls, or lead qualification—while still routing complex, high-value conversations to human agents. It’s about scaling support, not replacing people.

What industries benefit the most from AI IVR?

Any industry that handles high call volumes benefits from AI-based IVR. Healthcare uses it for patient reminders, finance for fraud alerts, logistics for shipment updates, and insurance for claims. The flexibility of IVR with conversational AI makes it adaptable across sectors.

How does AI IVR improve customer experience compared to legacy IVR?

Legacy systems frustrate callers with rigid menus and long wait times. By contrast, Retell’s conversational AI IVR understands natural speech, provides instant routing, and resolves tasks faster—delivering a smoother, more human-like customer experience.

What are the other use cases for Retell AI?

In addition to call routing, Retell AI can function as an AI call center for full call management, an AI receptionist for greeting and screening callers, an AI appointment setter to handle booking requests, and an AI answering service for missed or overflow calls. Businesses also use AI telemarketing to handle outbound calls without manual effort. These use cases help structure conversations from start to finish.

AI IVR for Smart Call Management

How it Works