Payment Reminder

A friendly courtesy reminder agent for outstanding patient balances at clinics and medical practices — explicitly not a collections call. Verifies patient identity by date of birth before sharing any balance information, and never discloses account details to family members or anyone unverified.

Delivers the balance with the high-level visit reason and offers a payment link by text, with branches for paying another way, paying later, financial hardship, disputed or already-paid balances, and detailed billing questions (which escalate to the billing team rather than getting answered on the call). Strict tone guardrails — no urgency language, no guilting, no debt-collector phrasing — and a hard exit on stop-call requests. Built to recover revenue without damaging the patient relationship.