Service Appointment Booking CF

An inbound scheduling assistant for auto service centers. Greets callers, extracts intent (book, modify, or confirm), and routes accordingly — with a clarifying question path for anything ambiguous.

For new bookings, collects service type, customer details, and vehicle info, checks live calendar availability, presents the next available slot, and books after explicit confirmation — with optional prep instructions (arrive ten minutes early, bring keys and warranty documentation, remove personal items if inspection is needed). For existing appointments, looks up by name and phone, then reschedules or cancels with confirmation. Handles general service FAQs (oil change duration, what's needed to book) and transfers cleanly when a caller asks for a live representative.