Windows OS IT Support Triage Bot

A Windows-specific IT support agent that triages and resolves common end-user issues without tying up a human technician. Greets the caller and identifies the problem, then walks them through step-by-step troubleshooting using a structured FAQ knowledge base.

Covers the high-volume support categories — activation and version checks, user account management, network and Wi-Fi troubleshooting, printer setup, update issues, and basic performance fixes — with the kind of clear, sequential instructions a non-technical user can actually follow over the phone. Escalates cleanly to a live specialist for anything outside the knowledge base or whenever the caller asks for a person.