Multilingual Law Firm Receptionist with After-Hours Support

A bilingual AI receptionist for law firms that handle multiple practice areas. Begins every call in English and switches to Spanish immediately on request, then classifies the caller's case into the correct practice area — personal injury, family law, criminal defense, immigration, traffic, or workers' compensation — by asking targeted clarifying questions before routing.

Each practice area has its own qualification component built in, so questions and language match the case type. During office hours, qualified cases warm-transfer to the right specialist; outside hours, the agent collects a callback number and confirms when the firm will return the call. Designed to feel like a real intake coordinator, not a phone tree.