In Talkdesk, create a SIP trunk or external transfer destination.
Point termination at Retell's SIP endpoint and configure origination back to Talkdesk.
Set up outbound authentication credentials.
In Retell, go to Phone Numbers β + β Connect via SIP trunking and enter the number, termination URI and credentials.
Assign an agent.
Route a test call from a Talkdesk flow and confirm the agent answers.
Talkdesk routes overflow calls to Retell β agent collects details and resolves what it can β escalations transfer back to a Talkdesk agent










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