In Retell, open Integrations, find Zendesk, and click Connect.

Enter your Zendesk subdomain, like yourcompany.zendesk.com.
Sign in with your Zendesk account.
Click Allow to approve access.

Retell verifies the connection, then it appears under Connected.
Add Zendesk actions to your agent, like ticket lookup or creation.
Inbound support call β match caller to a Zendesk user β load their open tickets β agent resolves or creates a ticket mid-call and reads the number back β after the call, the AI summary posts as a comment
For the full list of agent actions β get ticket, create ticket, update ticket, add comment, log call β see the Zendesk functions docs.












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